Focus On What 315 Areas Will Become Consumer Complaints Hotspots.

With the increasing awareness of the protection of consumers' rights and interests, 315 of the world's clothing shoes and hats have become more restless days each year, and the 315 parties are also ingenious to disclose all kinds of incidents and vendors that infringe on the rights and interests of consumers.

But for the 315 party only revealed problems, can not fully cover consumer demand, usually encountered problems, still rely on complaints to solve!

Counterfeit and inferior printers and consumables

Recently, SAIC issued the "consultation analysis on handling consumer complaints in 2017 by the national industry and Commerce regulatory authorities". It shows that in 2017 alone, the industry and market regulatory authorities accepted 8 million 986 thousand and 100 complaints from consumers, an increase of 11.2% over the same period last year.

According to our website, with the improvement of the sense of ownership, consumers' awareness of rights protection has also been improved, so consumers no longer swallow.

Of course, in all complaints, most of the areas closely related to people's lives are mainly focused on complaints.

Home, home appliances, communications equipment, pportation, residential services and other places, the following are the complaints hotspots.

1, clothing shoes and hats

Clothing shoes and hats can be said to be the breeding ground for fake and inferior products, and are closely related to people's lives. Especially when online shopping is in place, consumers will bear the brunt of injuries once counterfeit and inferior products happen.

Recently, some netizens have disclosed the incident of buying fake goods in the world of Jingdong. The 315 stalls actually caused a sensation.

For clothing shoes and hats complaints, the problem is mainly concentrated in the quality of goods, "Three Guarantees" obligations to perform, suspected of counterfeiting well-known trademarks.

2, home furnishing

The hotspots of complaints are in the aspects of home and decoration materials, such as DC, decoration, service level, construction period, price, maintenance and after-sale, etc., it is understood that in 2017, the national industrial and commercial Supervision Department accepted 137 thousand and 800 complaints from home furnishing.

3, household appliances

As the daily necessities of daily life, household appliances have also become a major concern of consumers. It is understood that in 2017, the national industrial and commercial regulatory authorities received 129 thousand and 200 complaints from household appliances.

It is worth noting that household appliances have a three package service, so in most cases, they will look for original factory maintenance.

But the after-sales service attitude of manufacturers becomes particularly important.

Some time ago, the HUAWEI children's watch appeared problems, and found the HUAWEI experience shop. The shopkeeper refused to sell the goods on the grounds that they could not return to the factory during the shelf life. Although the author repeatedly said that he had to pay for repairs, he was rejected.

4. Communication equipment

Complaints are focused on the quality of mobile phones, the contents of contract machines, and the implementation of "Three Guarantees" obligations.

Other complaint hotspots include pportation, residential services, catering accommodation, Internet services, recreation and entertainment, rental services and so on.

More wonderful information about the world clothing shoes and hats net!