Five Levels Of "Listening"

In the enterprise, listening is the basis of communication between managers and employees.

But in reality, many people do not really master the art of "listening".

According to the analysis, there are different levels of listening.

The lowest is "hearing but not listening": like the wind in the ear, there is no listening, no listening.

Oh...

Well...

Ah...

A little response is actually absent-minded; third is "selective listening": just listen to the automatic muffling and filtering out of one's own meaning or taste, which is contrary to one's own meaning; fourth is "listening attentive": some communication skills training will emphasize "active" and "responsive" listening, so as to repeat the other's words and hear them, even if each sentence may enter the brain, but whether or not they can hear the speaker's intention and meaning is still doubtful.

The fifth is "listening with empathy": the purpose of ordinary people's listening is to make the most appropriate response, not at all to understand each other.

Therefore, the starting point of empathy is to "understand" rather than "react", that is, through communication to understand other people's ideas and feelings.

Only 10% of the interpersonal communication is carried out through words, 30% depends on intonation and voice, and most of the 60% is the body language with varied human changes. Therefore, the listening of empathy requires the following "five to", not only "ear to ear", but also "mouth to" (tone), "hand to" (with body expression), "eye" (observing limbs), and "heart to heart" (with mental experience).

When we can listen to others with empathy, we can naturally provide each other with great psychological satisfaction and warmth. At this point, you can concentrate on solving problems or exert influence and leadership.