Good Reception Should Be Courteous And Courteous - Reception Etiquette.

Companies often come to some guests. As a member of the company, you naturally have the obligation to receive.

How can we receive visitors courtesy and courtesy without affecting the work?

This needs to be differentiated according to the identity of visitors.

A leader, client, or relative or friend.

You should be invited to the reception room and join in the tea. You can say, "wait a minute, I'll see if I am in or not," and ask for leadership immediately.

Salesman.

We may encounter most of this kind of personnel.

At this point, you'd better call the relevant departments first. If the relevant departments are interested or have a prior engagement, you can direct them to the past.

If you do not have an appointment, and the salesperson insists on seeing the relevant leaders, you do not have to turn your back on it. You can gently leave them with the material and head back to see the leader.

If leaders are interested, you can contact them in a timely and active manner.

Customer.

Some customers visit the problem is very simple, do not need the leadership to come forward and solve it, at this time, you will show the "sharing leadership" skills.

You can introduce them to the supervisor or personnel in the relevant departments.

But in advance, he should take the initiative to contact him, and then specify the name and location of the Department.

Unexpected guest.

In such a situation, you should kindly ask the other party to give you the basic information such as name, unit, purpose of visit, and then ask the leader to decide whether to meet.

It can be seen that doing reception work should learn to assess the situation and deal with the specific situations, so that we can be courteous and organized, coordinate the relationship between units and visitors, and show good professional quality.

(Li Fang)

When the service personnel receive or prepare to receive customers at work, they must be proactive and choose the right time.

To provide quality service to customers is the duty of every service member. If you want to make your service work, it is important to stand in place and greet in time.

Standing in place

Under normal circumstances, service personnel should be standing on the job.

Even if you are allowed to take a seat, you should get up and welcome the customer when the light is temporary.

When standing in front of guests, the most important thing is to pay attention to standing in place, that is, the active service providers are not only able to take care of their own service areas, but also easy to observe the customers and the customers' positions.

When carrying out counter service, there is a saying that "one person stands in the middle, two people stand on both sides, and three people stand on the front line".

It means that a counter, if only one service person should be standing in the middle of the counter, two service personnel should stand on the side of the counter respectively; three or more than three service personnel should stand in a straight line with the same distance.

When there is no counter service, most of the service personnel should stand near the door.

When standing in welcoming guests, service personnel should generally face the direction of customers or customers coming.

It is not allowed to walk around, busy with personal affairs, or get together to chat.

Timely greeting

In the service industry, it is a common practice for service personnel to greet their customers voluntarily. Usually, it is called "welcome to customers".

As the first sentence spoken by the receptionist, the "welcome greeting" directly affects the first impression that the service staff leave to the customers and plays a decisive role in the paction process of both parties.

There are three points for service staff to make themselves truly "welcome to guests": first, the right time.

Only when we greet our customers in time do we greet each other in a timely manner, which will make the other person sound pleasant.

Two, language is appropriate.

When it comes to "greeting the guests", we must pay attention to proper addressing, greeting politeness and accurate diction, and make sure that it fits the language environment at that time. It is not only natural but also natural.

At the same time, we must pay attention to politeness.

The three is proper performance.

When serving customers to greet customers, they must cooperate with their facial expressions and manners.

Under normal circumstances, greeting customers is the most taboo and deadpan.

The right thing to do is to smile, look at each other and nod.