Ten Principles Of Pleasant Cooperation With Customers

Unless you produce canned utensils and tuna, you always have to cooperate with customers before, after sales and after sales.

1, make it clear that you are engaged in sales.

Please adopt a standard and magnanimous attitude.

If you think you are helping others solve problems, they offer a very excellent product for concessions, so you are not at all suitable for sales.

2, please ask more questions.

Please try to ensure that customers have the opportunity to tell you what they like, what they do not like, the actual delivery date, who has the right to approve, how they are going to use the product, what excellent products they have purchased in the past, whether they have samples or what words they like to describe the products or services that they are really prepared to buy.

If you fail to do business, nine times out of ten it is because you talk too much and ask too little questions.

3. Suppose you are selling custom made products or services, please confirm enough inspection cycle, so you never need to let customers choose between changing tasks and revising plans.

Customers are always right.

    4、與此同時(shí)，在協(xié)議中規(guī)定履約的具體進(jìn)度要求，其明確程度足以使客戶懂得：如果他們不遵守協(xié)議，那將意味著什么。

Customers are often reasonable.

5, do your best to build up your credibility, so your customers will be more willing to believe you.

It is very important to win the trust of customers at the beginning of business.

6, please talk more about your work and don't talk about your feelings or processes.

Sometimes it's hard to do this, especially because you have done a lot of hard work before you learn such a skill. The appearance of customers can easily destroy your past efforts.

The key is to pay attention to products or services rather than customer trust or attitude.

7, ask the client to ask the question of compulsion.

"If I meet your requirements in * * *, will you buy our products?"

There are many advantages and advantages of compulsive problems, no matter how important they are.

8, please provide more opportunities to your customers so that you can understand his positive or negative feedback.

Please ask again and again, three, "what else do you have?"

9, record everything.

When you interact with customers, please send paper and pen to your customers.

On one occasion, my wife and I wanted to hire a contractor to finish a job, and there were 4 people.

Of course, we can imagine who we will eventually hire.

10, sales should be done step by step.

You can't sell everything at once, unless it's a haircut or a hot dog.