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    Ten Principles Of Pleasant Cooperation With Customers

    2008/7/11 10:15:00 41732

    Unless you produce canned utensils and tuna, you always have to cooperate with customers before, after sales and after sales.

    In order to cultivate a customer and get a good reputation, you must make every effort to make the customer satisfied.


    The following points will help you to cooperate with existing or potential customers for a long time.

    1, make it clear that you are engaged in sales.

    Please adopt a standard and magnanimous attitude.

    It is better to make a sales mistake when trying to achieve a big business, and not to make all the mess.

    Suppose a potential customer says, "ha, are you going to sell me something?"

    It is best to prepare a quick and enthusiastic reply: "yes."

    If you think you are helping others solve problems, they offer a very excellent product for concessions, so you are not at all suitable for sales.

    Selling is your responsibility. You can't easily retreat without doing all you can.

    2, please ask more questions.

    Please try to ensure that customers have the opportunity to tell you what they like, what they do not like, the actual delivery date, who has the right to approve, how they are going to use the product, what excellent products they have purchased in the past, whether they have samples or what words they like to describe the products or services that they are really prepared to buy.

    If you fail to do business, nine times out of ten it is because you talk too much and ask too little questions.

    3. Suppose you are selling custom made products or services, please confirm enough inspection cycle, so you never need to let customers choose between changing tasks and revising plans.

    Customers are always right.

    Because if you tell customers that they are wrong, they can choose not to be your customers.

    Whether you are an entertainment program organization, a gardener, a grocer or a lawyer, you will benefit immense if you can specify the inspection cycle.

        4、與此同時(shí),在協(xié)議中規(guī)定履約的具體進(jìn)度要求,其明確程度足以使客戶(hù)懂得:如果他們不遵守協(xié)議,那將意味著什么。

    Customers are often reasonable.

    If they know the rules exactly, they will generally abide by them.

    For example, suppose you have booked a banquet hall for a client's wedding. If you breach the contract, you must pay 25% of the penalty. If such a provision is clearly stated in the contract, the customer will agree to pay the penalty.

    5, do your best to build up your credibility, so your customers will be more willing to believe you.

    It is very important to win the trust of customers at the beginning of business.

    In this way, once the inconsistency of opinions is unavoidable, you will have ample room for advancement and retreat, so that you can do your work well.

    Before the problem arises, you will have a much greater impact on your past achievements and referrals from others.

    6, please talk more about your work and don't talk about your feelings or processes.

    Sometimes it's hard to do this, especially because you have done a lot of hard work before you learn such a skill. The appearance of customers can easily destroy your past efforts.

    The key is to pay attention to products or services rather than customer trust or attitude.

    It's hard, but extremely important.

    7, ask the client to ask the question of compulsion.

    "If I meet your requirements in * * *, will you buy our products?"

    Please make a list carefully and include all the requirements of the other party.

    There are many advantages and advantages of compulsive problems, no matter how important they are.

    It can force customers or potential customers to tell you what he is thinking, which will force him to concentrate on the business and expose all the problems to the table.

    8, please provide more opportunities to your customers so that you can understand his positive or negative feedback.

    Please ask again and again, three, "what else do you have?"

    Look back at the above ideas: ask more questions and let potential customers have more opportunities to talk.

    If you agree with me, you will think that it is not easy to do so.

    But this is so effective, so profitable and fruitful that once you do that, you will never regret it.

    9, record everything.

    When you interact with customers, please send paper and pen to your customers.

    Now is the era of e-mail and fax. There is no excuse for not recording everything.

    Please have a liking for written form and enjoy it.

    Your customers and your accountants will thank you for that.

    On one occasion, my wife and I wanted to hire a contractor to finish a job, and there were 4 people.

    One of the notes is particularly detailed.

    When we got the proposal, one of the proposals was 3 times the number of the rest, and the content was very detailed.

    Of course, we can imagine who we will eventually hire.

    10, sales should be done step by step.

    Attract the other person to buy and try to get the other side to come to you.

    You can't sell everything at once, unless it's a haircut or a hot dog.

    Generally speaking, there are several steps to make people walk with you step by step, so that people will gradually trust you.

    The sooner you find such a step, the more effective your promotional phone will be.

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