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Break Through 13 Kinds Of Refusal Of Customers

2008/11/18 16:49:00 41946

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1. customer: "I'll talk to my wife first."

Salesperson: "yes, sir, I understand.

Would you like to talk with your wife?

About this weekend, or what day do you like?

2. customer: "I am not free now!"

Salesman: "Sir, Rockefeller, the American richest man, said that it is more important to spend a day in money planning than 30 days in a row.

We only need 25 minutes.

Please make a date and choose your convenient time.

I will be around your company on Monday and Tuesday, so I can visit you on Monday morning or Tuesday afternoon.

3. customer: "I'm not interested."

Salesperson: "yes, I fully understand that you can't immediately be interested in something that you can't trust or have no information on your hand. It's very natural and reasonable to have doubts and problems. Let me explain for you. What's the right day?"

4. customer: "I'm not interested in taking part in it!"

Salesperson: "I understand very well, sir, it's really hard for you to be interested in something that you don't know what's good.

That is why I want to report or explain to you personally.

Would you like to come over to see you on Monday or Tuesday? "

5. customer: "would you please send the information to me?"

Salesperson: "Sir, our materials are carefully designed outlines and drafts. We must cooperate with personnel instructions, and we need to make revisions to each customer individually according to their personal circumstances.

So it's better if I come over to see you on Monday or Tuesday.

Do you think it's better to be in the morning? "

6. customer: "sorry, I have no money!"

Salesman: "Sir, I know that only you know your financial situation.

But now it's the best way to make a plan for the future.

Can I come over on Monday or Tuesday? "

Or, "I understand.

After all, there are not many people who want to have anything. Because of this, we are now starting to choose a way to maximize profits with the least amount of money. Is this not the best guarantee for the future?

In this regard, I would like to contribute myself. Can I come to see you next Wednesday or weekend? "

7. customer: "at present, we are not sure what the business development will be."

Salesperson: "Sir, we want to worry about the future development of this business. Let's take a look at it first to see if the advantages of our delivery plan are feasible.

Would it be better if I come on Monday or Tuesday? "

8. customer: "to make a decision, I have to talk to partners first."

Salesperson: "I fully understand, sir, when can we talk to your partner?"

9. customer: "we will contact you again!"

Salesperson: "Sir, you may not have much desire at the moment, but I would be happy to let you know if you can participate in this business.

It will help you a lot! "

10. customer: "anyway, do we need to sell things?"

Salesperson: "of course I really want to sell you something, but if I can give you what you think is worth it, I will sell it to you.

About this point, shall we discuss the research together?

I'll come to see you next Monday.

Or do you think I'll come over on Friday? "

11. customer: "I want to think about it first."

Salesperson: "Sir, have we not discussed the relevant points?

Allow me to ask, "what are your concerns?"

12. customer: "I'll think about it again. I'll call you next week!"

Salesperson: "welcome to the phone, sir. Do you think it will be simpler?

I'll call you later on Wednesday afternoon, or do you think Thursday morning is better? "

13. customer: "I'll talk to my wife first."

Salesperson: "yes, sir, I understand.

Would you like to talk with your wife?

About this weekend, or what day do you like?

There are many more things like refusing nature. We must not enumerate them. But the way of dealing with them is the same. It is to turn the refusal into affirmative and let the customers refuse to.