Introduce Etiquette For Guests Reception

To do a good job in reception, the key needs to be done in three aspects: reception plan, concierge order, escort and escort.

(1) reception plan

The so-called reception plan refers to the specific planning and arrangement of the receptionist for the reception of guests.

The formulation of a well planned reception plan enables the reception work to be orderly and well prepared in specific operations.

Generally speaking, the formal reception plan should include the following eight aspects.

1. reception policy.

The policy of reception refers to the guiding ideology and general requirements of the reception work.

In general, we should advocate mutual respect, equal treatment, courtesy to guests, and the owners and other guests.

Concretely speaking, when receiving different guests, their emphasis should be different.

For example, the reception of central leaders should emphasize security; reception of ethnic minority guests should emphasize their respect for their unique customs and habits; those who receive religious circles should emphasize adherence to the party's religious policies.

2. reception schedule.

The reception schedule is the specific date for receiving guests.

Its basic contents should include sending, meeting, negotiating, visiting, touring, banqueting and so on.

Under normal circumstances, the specific arrangements for the reception schedule should be comprehensive and dense.

Its formulation should normally be held by the receptionist, but the host and guest should communicate with each other in advance, and fully consider the requirements of the guests.

Once the reception schedule is finalized, the guests should be informed immediately.

3. receive specifications.

Reception specification refers to the specific standard of reception work.

It is not only related to the level of reception work, but also directly related to the degree of importance attached to guests.

The basic contents of reception specifications are three: one is the scale of reception, the two is the identity of the main personnel of the reception side, and the three is the amount of reception cost.

In terms of specific operation, there are five ways to determine the specifications of the reception.

First, it can refer to the state's explicit regulations.

Second, you can carry out your own routine.

Third, we can adopt the current prevailing mode.

Fourth, it can be compared to the conventional practice of reciprocity.

Fifth, we can learn from others' successful precedents.

4. reception personnel.

To really do well in reception work, it depends on the outstanding performance of the receptionists first.

Every important receptionist should select a receptionist who is responsible for his work.

Those who are responsible for their work, those who are strong and young, those who have good looks, who are good communicators, experienced persons, who are familiar with the subjects or language or customs, who are familiar with the reception objects, ethnic or religious beliefs, and who are familiar with the receiving objects, should give priority to the selection of receptionists.

After selecting the receptionist, there are usually two more things to do.

One is to have a clear division of labour.

Secondly, it is necessary to focus on training when necessary.

5. hospitality costs.

Generally speaking, all aspects of reception are subject to the cost of reception.

In the specific cost of reception work, we must be diligent and frugal and strictly abide by the relevant departments of the higher authorities.

We must firmly reduce all unnecessary reception expenses and advocate less spending and more work.

Some receptionist who needs to receive the object to bear the cost, or need the host and the host to jointly bear the cost of the reception project, the receptionist must inform the receptionist in advance, or negotiate with the other party, and do not unilaterally make the decision.

6. catering accommodation.

When making a reception plan, you must not take a casual look at the guests' food and accommodation.

A slight loss of these specific details will directly damage the feelings of the guests and result in the entire reception effort being wasted.

When arranging guests and accommodation, we should pay attention to three points: first, to comply with the relevant regulations; two, to respect guests' customs; three, to satisfy guests' needs as far as possible.

7. traffic tools.

For the convenience of guests, the necessary means of assistance should also be given to the means of pport used by the passengers during their stay and stay.

If the receiving party is required to liaison with the guests for pportation, they should do their best. When the host party needs to provide pportation for the guests, they should try to satisfy them; and when the guests have their own pport, they should provide all the facilities they can provide.

8. security publicity.

During the reception of important guests, two specific tasks of security and publicity should also be included in the plan.

In terms of security work, we must be "cautious".

Not only do we need to make plans, we attach great importance to it, but we also need to pay attention to details and strict demands.

As far as publicity and reporting are concerned, attention should be paid to the same caliber, mastery of propriety, and approval by relevant departments of the higher authorities.

The relevant picture and report materials should generally be provided to the recipients, and should be filed on file.

(two) order of concierge

The order of concierge, also known as the protocol sequence, refers to the reception of different guests from different countries, different regions, different groups, different units, different departments and different identities at the same time or at the same place.

At present, there are mainly five ways of arranging the order of concierge in our official activities.

1. rank jobs.

When receiving guests from various places on formal occasions, they often arrange according to their specific administrative duties.

For those who hold the same administrative duties, they may be arranged according to their seniority.

For those who are no longer in charge of administrative duties, they can be arranged according to their original duties, but they should be placed in the post.

If the reception group guests, the head of the team or the duty of the leader is the basic basis for its arrangement.

2. arrange letters.

When holding a large-scale international conference or international sports competition involving foreign affairs, according to international practice, it can be arranged according to the order of the Latin alphabet in the name of the country or region of its participants.

If the first letter of its name is the same, it can be arranged according to the order of its second bit letters.

The following letters are the same.

3. arrive sooner or later.

For the heads of foreign agencies or participants of all kinds of informal activities, they may be arranged according to the time they arrive at the scene.

This method is usually referred to as "first come, first served."

4. sign up.

Organizing business activities such as large investment fairs, exhibitions, expositions, etc., or when these methods are difficult to adopt, can be arranged according to the time when guests are formally enlisted in activities.

5. do not arrange.

This method is also called "no ranking".

In fact, it is arranged in a special way when it is difficult to arrange in other ways.

In order to avoid any doubt or dissatisfaction of the recipient, the receptionist must make early notification to the receptionist in proper form regardless of the specific protocol arrangement.

(three) escort escort

In the reception of guests, the reception must be highly regarded and attentive.

1. guests' welcome.

The important guests who receive formal visits can sometimes arrange for them to send and send off activities as appropriate, in order to show their attention and courtesy to each other.

When the grass-roots civil servants are responsible for hosting activities, two major problems need to be noted.

First, restrict the scale of welcome.

At present, according to the simplified requirements of reception etiquette, it is necessary to restrict the scale of reception.

In the reception of guests, a special reception should not be arranged.

Even if it is necessary to organize general reception, it should also be practical and simple, with strict restrictions on the number of participants, master's identity, vehicle grades and quantity.

Second, clear time and place, for distant guests, the host side arranges specially for his library to send, often unavoidable.

Those responsible for receiving visitors must pay attention to the time and place of meeting the two parties ahead of time.

For the specific time and place to welcome guests, the two sides should not only make sure of the time, but also usually pay attention to the main customers.

If necessary, the reception personnel must confirm with the other party before the guests have officially started.

2. guests escort.

During the visit, the host party often designate someone to accompany him when necessary.

Generally speaking, there are three points for attention when accompanying guests:

First, take care of the guests.

During the entire stay of the host party, the escort should pay attention to the guests from beginning to end.

Without interfering with the personal freedom of the guests, the care for the other party should be active and considerate.

Second, to facilitate guests.

For all reasonable and normal requests made during the stay of a guest, the accompanying personnel should try their best to satisfy them and make every effort to provide all conveniences for their work and life.