Communication Skills With Merchants

Communication takes the other side as the center. Business affairs Communication emphasizes customer is God, customers feel good is really good. Respecting oneself, respecting others and showing them properly can properly handle interpersonal relationships.

Communication skills in communication, from another perspective, can also give a definition of etiquette, that is, etiquette is a communication skill.

1. Language skills

In modern communication, we all understand a common sense that "ten winds are different from wind, and hundred miles are different customs". Different industries have different requirements. Looking at problems from different angles, the result may be quite different. For example, people who work in foreign affairs have one characteristic: speaking is moderation, if you ask them: who do you think will win in this match? They will not tell you who will win or who will lose, but tell you that there is a possibility of victory, impartiality and ambiguity. This is the language characteristics of the profession that make them.

Give an example

In October 2000, a well-known professor in Losangeles visited the US presidential election. As soon as he got off the plane, the reporter came over to interview him. "What do you think is the winner of the US presidential election?" said the professor, who was then an official activity. He could not keep his mouth open. If the professor answered the question according to the reporters' thoughts, he would be very embarrassed if he answered the wrong question. At that time, diplomatic language should be used. "First of all, I want to thank all the journalists for their concern. In addition, I believe that the American people are well educated people. The American people are a nation that emphasizes independence and independence. Therefore, the American people will make their own choices in this presidential election. And I believe that whoever is elected president of the United States will promote the sustainable development of Sino US relations. Thank you. I'm finished. " This answer, no matter who is elected in the end, the professor will not fall into an awkward position.

2. Look at the skills of visiting cards.

When exchanging business cards, you can explain the business card holders from the following four points. status The identity and the experience at home and abroad, as well as the skills of visiting cards in the circles of social circles, the four points of visiting cards, whether the business cards have been altered or not altered or not altered. Business cards are like faces. They can't be altered.

Is there a residential phone?

People have a sense of self-protection in social situations, and private houses are not allowed, or even mobile phones. number Neither. Westerners talk about public and private differences, especially care about this. If you meet him for a business negotiation, you give him your home phone number. He understands that you are coming to his home, and you feel that you have taken bribes.

Is the title standing?

Business cards often offer only one title, up to two. If you hold several positions or run a lot of subsidiaries, you should print several business cards, face different contacts and use different business cards.

Is there a country code or a regional code?

If you want to carry out international trade, there should be a 86 International Code of area code in front of the landline number. If not, then you do not have international customer relationship. If there is no area code, you will only be active in this area.

3, problem-solving skills

As a business person, people who face different industries need to face difficulties. Though they try their best to solve problems, they may not be satisfactory. At this time, we need to seize the main contradiction and find a breakthrough to solve the problem. The main contradiction has been solved, and the secondary contradiction has been solved. The idea determines the way of thinking and the way of thinking determines the way out. What kind of thinking is there?

4. The standard sequence of entering and leaving elevators.

(1) access to a controlled elevator.

After entering the elevator controlled by someone, the escort should come out and let the guest first in first out. It is a basic rule of walking to give the right of choice to someone of high status or guest. Of course, if guests are not familiar with the terrain for the first time, you should guide them.

(2) access to unmanned elevators

When entering and unattended elevators, the escort should advance and control the switch button. The hotel elevator setting procedure is usually 30 seconds or 45 seconds. When the time is up, the elevator will leave. Sometimes the accompanying guests are more, so that the later guests are too late to enter the elevator, so the escort should advance the elevator, control the switch knob, and keep the elevator door open for a longer opening time, so as to avoid causing inconvenience to the guests. In addition, if there are individual guests moving slowly, affecting other guests, you should not make a loud noise in public places, you can use the elevator's call function to remind customers.

5, the skills of calling up.

Who will hang up when you call? When it comes to this question, the most likely mistake is to hang up. Assuming that both sides are loyal to this rule, both sides are waiting for the other party to hang up. The result is that they only take up valuable time and say some useless gossip. So this way is not operable. When people call first, social etiquette gives a standard practice: hang on the phone when your status is high.

If you talk to the chairman, regardless of whether the chairman is male or female, always less, subordinates respect their superiors is a professional norm. At this time, the chairman should hang up the phone first; if the head office calls, no matter what level the head office calls, he represents the higher authorities. At this time, the head office should hang up the phone; if the customer calls, the customer is God, so the customer should hang up the phone first.