Suit The Remedy To The Case: Effective Employee Emotion Management

The latest issue of a famous website in China. Workplace A survey of people's stress state shows that 48.6% of the working people show a lot of pressure. 44.4% of the working people say that the pressure is in the general state, and 7% of the working people who have no pressure at all. Combined with the recent "Foxconn 13 jump incident" which has caused a great impact in China recently, it forced the enterprises to face up to and ponder the question: how to guide employees to release pressure and the unhealthy emotions caused by it under the current high-pressure workplace atmosphere.

As the saying goes, "anger hurts the liver, air hurts the spleen, sorrow is sad, the sorrow is lung, and the kidney is afraid to hurt". From an individual point of view, bad mood is a psychological disorder, it can hurt itself and make oneself lose real happiness. From a group perspective, bad mood is an epidemic disease. This emotional infection has the characteristics of interpersonal spread. It must be relieved, guided and transported, and emotional management is carried out for employees.

emotion Administration It means that by studying the cognition, coordination, guidance, interaction and control of individuals and groups on their own emotions and emotions, we can fully tap and cultivate the emotional intelligence quotient of individuals and groups, and develop the ability to control emotions, so as to ensure that individuals and groups maintain good emotional state and produce good management results.

Simply speaking, emotional management is the process of perceiving, controlling and adjusting the emotion of individuals and groups. The core of which is to take human principle as the most important management principle, to fully develop human nature and human emotions, and to fully reflect the value of human beings. It is to start from respecting people, relying on people, developing people and perfecting people, improving their awareness of emotions, controlling low ebb, keeping optimistic attitude, and constantly self motivation and self improvement.

For enterprises, emotional management must be timely to find out the causes of bad feelings and analyze the causes. Then we can suit the remedy to the case and adjust the mood of employees.

The explicit reasons for bad mood are shown in the survey of workplace stress in the previous job: 60% workplace people say that stress comes from confusion in career development, promotion and Pay rise It is always not smooth; secondly, facing the ever-changing social environment, the new tasks are demanding higher and higher. The challenge from new people is also attacking the workplace. The third source of pressure is the workload is too large, the proportion is 38.4%.

The hidden causes of negative emotions can be found and analyzed through the "look, smell, ask and cut" of TCM.

The so-called "Hope" is the observation: by observing the mental state of the employees, the enthusiasm of the work and the attitude of the work, we can grasp the emotional state of the employees in time and understand the trend of the organizational emotions.

The so-called "smell" is the feeling: through the transposition thinking, and effectively grasp the staff's understanding of the enterprise system, norms, working environment, work content, work performance and so on.

The so-called "ask" is communication: Aiming at the negative emotions such as complaints, worries, irritability, nervousness, and depression appearing in enterprises, individual conversations or heart to heart talk can be used to make a detailed and detailed understanding of employees' emotions.

The so-called "cut" is the assessment: designing specialized assessment methods and evaluation indicators, evaluating employees' emotions through scientific methods, analyzing the results of the assessment, and accurately positioning the characteristics of employees' emotions.

To adjust employee's mood and suit the remedy to the case, a series of organizational intervention measures can be taken from two aspects: one is to change the thing that causes emotion; the two is to change the employee's view of things, that is, change cognition.

Create emotional atmosphere and enhance individual feelings.

Every enterprise has a certain atmosphere, which is manifested by the organization's emotions, such as pleasant working atmosphere, dull working atmosphere and complicated interpersonal relationship. Such organizational emotions can affect the efficiency and mood of employees, and even become a reason for employees to stay in the enterprise. The mood of the whole organization affects and changes the mood of the employees. Although the emotions of employees and organizations interact with each other, the impact of organizations on individuals is greater than that of individuals. Therefore, from the perspective of enterprise development, we must create a good emotional atmosphere for enterprises.

Building corporate culture and rationalizing organizational sentiment

In modern enterprises, corporate culture has gradually become a new organizational norm. In fact, corporate culture not only has a strong appeal and cohesiveness to employees, but also plays an important role in the emotion regulation of employees. Generally speaking, employees begin to seek the sense of identity with the enterprise from the moment they enter the enterprise. If a corporate culture has a vision mission that employees are willing to work for, a sense of value and spirit of enterprise recognized by employees, then the enterprise can motivate workers to transcend personal feelings and achieve the vision of a company with a high degree of consistency. In the core values, like Hewlett-Packard Co's "respect for the subjective spirit of individuals", Merck Co's "we are engaged in the preservation and improvement of life" and so on, inspired generations of HP people and Merck people to love their company and cause, and jointly pursue the company's long career.

Open channels of communication and guide employees' emotions.

Positive expectations can motivate employees to develop in the right direction, and the more trust and support employees get, the more positive and positive emotions will be brought to work, and the infection can be transmitted to more people.

Enterprises must create a good channel for communication and communication, so that employees' emotions can be timely communicated and vented. If communication channels are blocked and staff's emotions are not timely guided, this emotion will gradually spread, affecting the work of the whole team.

Match working conditions to eliminate negative emotions.

Working conditions and other working conditions will have a great impact on the mood of employees. In actual work, it is necessary to match the working conditions with the nature of work so as to avoid their negative emotions. For example, the work of IT industry has strong uncertainty and emphasizes the team cooperation ability of employees. Therefore, the environment should be designed as an open structure, which can be relatively relaxed in office equipment display, staff working space and so on, which is conducive to communication among team members. If the advertising industry is characterized by innovation and individualization, the color of walls can be brushed into a color that is conducive to inspiring inspiration.

Train emotional knowledge and enhance employee understanding

Izard, an emotional psychologist, points out that emotional knowledge may play a regulatory role in determining the outcome of people's behavior. Emotional knowledge is a key factor for employees to adapt to the enterprise. Enterprises can enhance their understanding of enterprise management practice through the training of targeted "emotional knowledge", and motivate employees' work motivation to meet the needs of the organization.

Introducing EAP to relieve unhealthy emotions

People's emotions are wavy, not invariable, so the generation of bad emotions is inevitable, but "blocking is not as sparse as". Rather than repressing it, it is better to give it the right opportunity to release it. EAP (Employee Assistance Program), that is, employee assistance program, also known as the staff psychological aid project, the whole psychological management technology. It is a systematic, long-term welfare and support project set up by the enterprise for its employees. Through professional guidance, training and consultation to the organization's diagnosis, suggestions and staff and their immediate families, it helps to solve all kinds of psychological and behavioral problems of employees and their family members, so as to build a good mood atmosphere. At present, more than 1/4 employees in the United States enjoy EAP services all the year round. In China, enterprises such as Lenovo have already started implementing EAP.