Leopard Panthers Catering To Reduce Wages Storm &Nbsp; 5 Stores In Beijing 60 Employees Quit

New deal

Monday, February 13th.

Yes

At the customary customer service meeting, the leopard announced a new deal. The core content is: the customer service personnel's commission percentage is thirty percent off.

But on this day, there are only two days left to pay.

So the customer service members were "angry".

Why? These three words are stuck in the heart of all the customer service staff. No one can ask questions at the meeting, and no one gives an explanation.

In leopards, customer service is not a simple job.

They even call half a salesperson.

Including the table to pay, sell cards, undertake large banquets - these sales linked work, so that their salaries have been implementing the "base salary + commission" mode.

The base salary for each month is 1800 yuan, the basic sales task is 250 thousand yuan; the completion of 250 thousand mention 1.2%, 350 thousand 350 thousand 1.4%, 450 thousand 450 thousand 1.6%, 600 thousand 1.8% 1.8% -- this is the customer service's salary formula.

But now, in the context of rising labor costs nationwide, the leopard's Customer Service Commission has been beaten by thirty percent off.

"After the meeting, the customer service people were not in the mood to work, and the performance on that day did not change much.

But on the second day, all customer service in Beijing will not sell cards.

Xiao Xiao, who has already left service, said.

Xiao Xiao's card can be understood as a recharge card or a membership card, ranging from 500 yuan to 10 thousand yuan, which is a pre-sale business of leopard.

Those customers who have gift giving demand are keen on this. For Xiao Xiao, the more cards they sell, the better their purse is.

Even in order to sell cards more, many

The implementation of the new deal will make the customer service with a performance of up to 600 thousand less than 3000 yuan. "Hard money, no one can be calm."

Xiao Xiao said.

Soon,

A tense atmosphere filled with every store of leopard. Behind this ill fated chain restaurant, another interest game began quietly.

Relative to the tension at the scene, Li Ting, a customer service customer in his hometown, still had a dream.

She was "notified" by her colleagues at the first time when the new deal was announced, but "it can not be implemented immediately. The company may have such a decision, but it can not be implemented from this month. It is sure that it will be implemented later."

In the conversation with her colleagues, she was still powerless to explain her fantasies.

Of course, Li Ting failed.

In February 16th, it was one day late than before.

"Thirty percent off hits."

Li Ting said.

On the day of payday, Li Tinggang returned to Beijing.

In the evening, she called a colleague to inquire about the 17 day shift, but was told that "the manager asked for a unified vacation."

"You don't know, it's all messed up now.

Who will pay the bill, who will do the cards? The manager will not let everyone out. We are all sitting in the private room. No one will pay the bill.

Her colleague said.

At this time, Li Tingcai realized that reducing wages is not only a fact, but also has been implemented.

"My first reaction was to get my money back, but I didn't want to quit my job, nor did I want to change my job.

I just want to get the money that belongs to me. "

Like other customer service, Li Ting was angry.

Play a game

The game started almost at the very moment when the new deal was conveyed, but no one knew the result at that time.

After two days of collective unsold cards' resistance, leopard executives finally took action.

They sent a deputy chief to appease and lobby in various stores.

The deputy chief of the company told the angry customer service: "there are difficulties in the company. I hope you understand that this 30% is not not given, but only three times, and 10% monthly."

This is the first time that the new deal has been loosened. From thirty percent off, it has become a strange "return plan".

And customer service is also the first time to hear the explanation of "company difficulties" - the reason why this is done is that the fund companies exert too much pressure.

But Xiao Xiao thought, "we should have bucked our money to get it ourselves."

This may be just Xiao Xiao's imagination - but she did hear that the fund company "does not seem to know this."

In Xiao Xiao's view, the pacify representative of the leopard is very "cunning".

At first, the representative hoped to talk to each customer service, but everyone disagreed, so she gathered the customer service of each store together and repeated the phrase "understanding the company".

"To talk is to talk, actually is to let us accept the reality. If we say a few more words at the meeting, we will let the shop manager get rid of it.

That kind of posture is even coaxing to frighten us.

Xiao Xiao said.

The real game started in February 17th, at least Li Ting thought so.

On that day, Li Ting and his colleagues did not go to work according to the requirements of the customer service manager at the store, but on the same day, the manager himself appeared on the job on time.

"From that day on, the manager and we were not the same.

Her attitude changed. She said to the customer service people sitting in the private room, "if you don't go out to pay the bill or do the card again, you will be dismissed."

Li Ting later heard that the manager did not pay a single cent of his salary.

So, at the critical moment of the game, she turned around.

And unthinkable things happen one after another.

On the 18 day, Li Ting worked on his first day after the break.

Meanwhile, her colleagues were also recalled to work posts.

After work, you find that your attendance card has been discontinued.

Dismiss - that's what happened next.

When the shopkeeper interviewed Li Ting and other employees, the keynote was, "you don't need to work in this store."

Such a result, so that Li Ting's heart is unwilling, after a few words with the manager, was dismissed "customer service", and was decided to take lunch break time to the leopard in Beijing headquarters - Asian Sports Village shop to work.

These uncertain decisions eventually led to a lengthy negotiation, which lasted until later that day, but failed to reach a consensus.

The request made by the customer service is to return the 30% of the deducted wages and let them continue to work.

But leopard still wants to put it off in batches.

This proposal is rightly rejected.

"I have not heard that wages can be distributed in batches."

Li Ting said puzzled.

At the same time, there was a micro-blog on the Internet - "justice's money burst."

The content of the issue is about the salary of the customer service, and the blogger is excited and even out of speech in order to ask for the 30% salary.

Soon, these contents were forwarded by other micro-blog and spread rapidly in the circle of leopards.

But not all related micro-blog points to a context.

In some micro-blog comments on "leopard staff seeking salary", the support side and the opposing side began to show no signs of weakness, and even the CEO leopard of the leopard was involved in the micro-blog war.

In fact, as early as February 14th, Cai Chuen's micro-blog was still promoting the new policy of the company. After the spring of 2012, every group leader had a simple, pparent and assessment target, and the target rate must be assessed daily and confirmed by the daily report.

On the 15 day, micro-blog began to comment on the new deal in a more obscure way.

And on the 18 day, Cai filled.

The significance of this micro-blog is actually a qualitative analysis of the new deal.

And the "just money explosion" was soon taken seriously. "The company even used some measures to delete some micro-blog."

Li Ting said.

So far, no one knows who is running micro-blog.

"In fact, everyone is spontaneous. At that time, it turned out that no one is a leader, nor a leader, nor a manager.

Of course, you can quit at any time. "

Li Ting said.