China Consumers Association: Clothing Complaints Seven In The First Half Of The Year Become Quality Reasons

A few days ago, the China Consumers' Association released statistics on complaints about goods and services in the first half of this year: the National Consumers Association has received more than 26 complaints from consumers, settled over 24 pieces, and recovered 590 million yuan of economic losses for consumers.

　　 Health products complaints: false propaganda accounted for 20%

In early May this year, Ms. Jilin consumers heard the advertisement of "ZnO Nuo Cao capsule" on a radio station, and spent 1500 yuan to buy a product of "course of treatment". One month after taking the symptoms of weakness of the limbs and dysuria, the hospital diagnosed as renal insufficiency. The local consumers association inquired that the product was only a health food, and advertising propaganda was sold to consumers by drugs, which violated the relevant provisions of China.

Statistical analysis shows that the market of health food (health food and health care products) is good and bad, and the problem of false propaganda is outstanding. In the first half of the year, the National Association of consumers and associations handled 2318 complaints about health products, including 521 pieces of false propaganda, accounting for 22.5%, much higher than the proportion of false propaganda in the total complaints. Complaints about health care products purchased through media shopping and mobile lectures are often difficult to solve because of cross regional, involved links and unidentified identities. Some elderly people with chronic diseases are eager to be healthy and can not stand the misleading effect propaganda of some health products through the form of media shopping. After eating or using, they can not achieve the expected therapeutic effect, or even delay the treatment time.

　　 clothing shoes Hat complaints: seven causes quality problems

In the first half of the year, the National Association for consumers and organizations accepted the costumes. Shoes and Hats There are more than 2.5 complaints, including 75.6% of complaints caused by quality problems. The most intense problems for consumers are shoe cracking and fading, clothing pilling and opening, fading and deformation after washing. In May 25th this year, Ms. Zhang, a consumer in Hubei, bought a pair of leather sandals worth 160 yuan at a shoe store in Wuhan. In June 18th, she found that the shoes had been peeled and discolored, so she immediately went to the merchant's department to repair them. It was not until June 29th that she got the shoes, but found that the shoes were still peeling and fading.

　　 After sale service complaints: mobile phone users account for 40%

Last December 15th, Mr. Yip, a consumer in Guangdong, bought a cell phone and could not turn on the phone after 3 days. He immediately asked the operator to ask for a solution. The operator told him that it would be 15 days before he could help repair. In January 1st of this year, he found the operator again, but was told that he could only pay for the repairs. Mr. Li, a consumer in Shaanxi, bought two mobile phones. After that, he found that the appearance of the two mobile phones had all the exterior quality problems, so he asked for a replacement. After that, the brand after-sales service refused his replacement request on the grounds that the appearance of the back shell of the cell phone was not a quality problem.

In the first half of this year, the National Association of consumers and associations handled more than 3 complaints about after-sales service, of which more than 1/4 of mobile phone complaints were triggered by disputes over after-sales service, and complaints about mobile phone after-sales service continued to grow. According to statistics, consumer complaints about mobile phone after-sales service are mainly: first, software upgrades cover up hardware maintenance facts, do not provide maintenance records or maintenance certificates; two, try to delay service hours, intentionally evade three packets of responsibility; three, the obvious quality problems are said to be human damage or exaggerate the nature of maintenance problems; four, some after-sale service terms are obviously not conducive to consumers.

　 Car complaints: an increase of nearly 30% over the same period

In January 3rd this year, Mr. Liu, a Jiangsu consumer, went to a 4S store in Xuzhou to book a car with a total price of 76 thousand yuan. Mr. Liu also paid 2000 yuan in advance and 48 thousand yuan in the first payment. On the second day he went to pick up the car, he found that the trunk and rear flank of the car he had ordered had obvious plastic spray marks. Mr. Liu immediately proposed a refund or transfer, which was rejected by merchants.

In the first half of this year, the National Association of consumers and associations handled 9784 complaints involving vehicles (including parts and components). Compared with the same period last year, the number of complaints increased by 28.1%, of which nearly 80% were complaints about quality, contracts and after-sale services.

The implementation of the "Three Guarantees for cars" will soon take place. The automobile production and business operators must strictly abide by the "Three Guarantees" and relevant laws and regulations, continuously improve the quality of products, conscientiously fulfill their contractual obligations, accelerate the improvement of after-sales service, take the initiative to shoulder social responsibilities, and actively cooperate with relevant state departments and consumer associations to promote effective settlement of automobile consumption disputes, and safeguard the legitimate rights and interests of the vast number of automobile consumers.

　 Infant formula complaint: 80%, quality problems.

More than 86% of complaints about infant formula are related to quality and safety. Of the complaints about dairy products, 72.5% of the complaints relate to quality and safety. From the perspective of consumer complaints, whether foreign brand dairy enterprises or large domestic dairy enterprises need to strengthen safety management, strict quality standards, and ensure safe and reassuring products. This year, the government departments concerned have taken infant formula as an important object of supervision. The whole society should take active actions to ensure the healthy growth of the next generation.

Contract dispute complaints: complaints increased by 25%

In February 18th of this year, Mr. Chen, a consumer in Beijing, reflected that he had spent 3999 yuan upgrading to the VIP client of a network in the case of a marriage net customer service commitment to his happiness. Later, in addition to exchanging telephone numbers and calling two or three times a week, Mr. Chen found that the marriage service of the website had no real help for his marriage, and demanded a refund, but was rejected by the website. In the first half of this year, the National Association of consumers and associations accepted 35 thousand complaints about the nature of contracts, compared with the same period last year, and the number of complaints increased by 25.1%. In the contract problem of consumer complaints, online shopping, intermediary services and cable broadband access have become the focus of complaints. In the contract dispute involving online shopping, the main problem is that some outlets do not deliver goods or installs in large quantities according to the promised time. In the complaint of intermediary services, promises are easy to be implemented and difficult to become common problems in the industry. In broadband access services, consumers' relatively high prices are reflected by relatively low net speed.

　 Maintenance and repair complaints: electrical vehicles accounted for 50%

In April 25th, Mr. Chen, a consumer in Hunan, maintained a car in a 4S store in Changsha. Maintenance after the factory less than 3 kilometers, the vehicle power failure. After being identified by the manufacturer, it is a mistake in the repair process that the technicians need to replace the engine. In maintenance and repair services, nearly half of complaints about electrical maintenance and vehicle repair are involved. The safe and effective use of household appliances and automobiles is inseparable from good maintenance and repair services. Some maintenance and repair service operators use the way of reducing parts and accessories or using refurbished parts or inferior spare parts to seek improper benefits, which brings many security risks to consumers in using electrical appliances and automobiles. There are also some maintenance and repair, poor service ability of operators, unfulfilled promises, resulting in consumers eating dumb.

　　 Public service complaints: an increase of 20% over the same period

In January 2nd of this year, Mr. Wen, a consumer in Guangdong, called Gas Co to install pipeline gas. On the third day, the company sent staff to draw drawings and deducted 375 yuan of service charges through the bank, and then no one contacted him. He went to the business hall many times to inquire, and called many times to inquire. However, the installation was late, which affected the normal life of the consumers' families. In the first half of this year, the National Association of consumers and associations handled 1831 complaints about utility services, compared with the same period last year, an increase of 24.9%, resulting in a larger increase in complaints caused by contract disputes and after sales services. Public utilities undertake the major responsibilities of serving the people's livelihood, which is closely related to the vital interests of every consumer. Service substitutability is not strong and consumers have little choice. Once service problems arise, it will cause difficulties to consumers' basic life and easily lead to group complaints.