The Implementation Of The New Law Is Not Easy To Return For A Month.

Here world clothing shoes The Xiaobian of the hat net introduced to everyone is the implementation of the new elimination method for the full moon survey: "no reason to return" is a little difficult.

　 case

Buy razor "no reason" to become conditional

In March 18th, Mr. Tseng bought a "razor" electric razor from the net of 248 yuan, the seller promised to be genuine, and the product enjoyed "seven days return". "I am worried about buying fake products. When I place the order, I ask the seller specifically. The other person says that he can return the goods within seven days, and he can open the package for inspection." Mr. Tsang said.

4 days later, Mr. Tsang got a razor, opened the package and examined it carefully, feeling that his work and appearance were not as good as expected. "The difference between pictures and physical objects is quite large. I don't like it. I want to contact the seller and ask for a return." The new consumer law clarifies that consumers enjoy the right to regret online shopping. Mr. Tsang thought that online stores could return goods very quickly, and could not imagine that there were differences between the two sides when they returned goods.

"The seller said that I broke the outer package, which affected the two sale and could not be returned. When I opened the package, I was very careful not to damage the outer packaging." Mr. Tsang feels that sellers refuse to return as a reason to avoid responsibility.

Yesterday, the reporter consulted the shop on the identity of the buyer. The other side promised that the goods could be returned for seven days without affecting the two sale. "Do not damage our packaging, do not shave the machine with a beard." The merchant explained, "what do we send you? You have to wrap it up and return it to us." As for the specific conditions of return, the store said it depends on the specific circumstances.

investigation

"Does not affect the two sale" easy to become a businessman to drag an excuse

Subsequently, the reporter contacted a shop called "official flagship store", which also promised seven days of merchandise return. When asked about the return conditions, the other said that the return must satisfy the following four conditions at the same time: unused, did not damage the packaging of goods, did not affect the seller's two sales, and returned together with the brochures, invoices and gifts. In the four condition, "no damage to commodity packaging, no impact on the two sale" has no specific explanation. It is the easiest reason for the electricity supplier to refuse consumers' "no reason" to return.

"At the same time, we must meet four conditions to return the goods, and the threshold for business returns is really high." It is said that there is such a return condition. Ms. Wang has some reluctantly said that, like "no impact on the two sale," such conditions, businesses and consumers say that the public is reasonable, and the woman is reasonable.

Miss Zhang is an online shopping person. She has her own understanding of the conditions of return that do not affect the two sale. She believes that since the new consumer law does not specifically explain "do not affect the two sale", some businesses choose to "edge ball", will choose their own favorable explanation when consumers return, thus refusing to return. Miss Zhang said she had never voluntarily mentioned the conditions of return when she bought online. In order to protect her rights and interests, she would ask questions whenever she went shopping, but still could not guarantee a smooth return.

For "do not affect the two sale", different electricity supplier's relevant regulations are also different. Net provision, except Clothes & Accessories , Shoes and Hats 8 categories of fashion accessories, etc., the factory sealed packaging is opened as a "two sales", the lack of related accessories, tag is also considered to affect the "two sale". Alike Clothing shoes and hats For commodities, Dangdang's return condition is that the packaging of commodities and commodities within 7 days should be kept intact and ready for sale. When the goods are returned, they must ensure that the labels of goods, packaging and commodity annexes (such as buttons) are intact, otherwise they can not be returned without reason.

"There is no reason to return goods, but set up a threshold for return, which makes our consumers' right to return."

　 Rights protection proposal

See the return condition and save the chat record.

In view of the existing problems in the implementation of the "seven days no reason to return" clause in the new consumer law, Li Jie, a staff member of the District Consumer Association, suggested in an interview that consumers should first see clearly the return conditions when buying online, and that the specific return conditions stipulated by the specific commodities and the sellers should be specified, while keeping the chat records well.

"In practice, there are a wide variety of commodities, and there are differences in the categories of commodities that are applicable to" online shopping regret right "by different electricity providers, and the specific return conditions may be different. Consumers need to choose carefully and prepare for future rights protection. Li Jie said that when consumers purchase online, they should first determine whether the commodity is applicable to the "seven days no reason to return" clause, and then expressly agree with the merchants on the specific return conditions. "There will be different conditions for the return of different goods. Some goods are not allowed to be unsealed, and some goods can not be returned. Consumers should depend on the specific commodities, ask clearly the conditions of return, store and chat with merchants so as to make timely complaints when they encounter problems." Li Jie said.

In addition to the agreed conditions for return, consumers should also identify liability for accidents. Li Jie said that the damage caused by the logistics links when consumers return products have nothing to do with consumers. But whether it is logistics, business or consumers, it is difficult to judge whether the goods are not intact, and it is easy to cause disputes. This requires a clear agreement on responsibilities when shopping.

Specific to Mr. Tsang's online shaver, if Mr. Zeng can agree with the electricity supplier before the order is made, and specify the specific return conditions (such as trial, etc.) and keep the chat record well, the electricity supplier can not refuse to return the product under the pretext of "affecting the two sale". After a dispute over the return, Mr. Tsang can appeal to the third party regulatory platform through the Internet if he does not recognize the agreement that the other party can not return. litigation Procedures, or complaints to consumers associations.