Essential Etiquette Knowledge In The Business Reception Process

The main points of knowledge: riding arrangement, riding on and off, and etiquette.

Main points of knowledge: the order of handshake, the strength of handshake, and other matters needing attention when shaking hands.

The main points of knowledge: how to introduce yourself to customers; how to introduce leaders to customers; and how to introduce many people to customers.

4, marching etiquette

Knowledge points: where should the reception staff be up and down stairs? What should the receptionist do to get in and out of the elevator?

5, calling etiquette

Knowledge: what should I call a customer?

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The first rule we should pay attention to is punctuality.

It is a gross offence to let others do nothing for nothing.

If something urgent has to happen, you must inform the person you want to see.

If you can't make a phone call, ask someone else to call you.

If there is a traffic jam, we should inform the other party that we should arrive later.

If the other person wants to arrive later, you will arrive first and make full use of the rest of the time.

For example, sit in the car and think about it carefully, sort out the documents, or ask if the receptionist can take a rest in the reception room.

When you arrive, tell the receptionist or assistant your name and appointment, and hand in your business card so that the assistant can notify the other person.

If you are wearing a coat in winter, if the assistant does not take the initiative to help you take off your coat or tell you where your coat can be put, you have to ask it voluntarily.

Be quiet while waiting. Do not kill time by talking. This will disturb other people's work.

Although you have waited for twenty minutes, do not look at your watch impatiently. You can ask when the receptionist / Assistant appointments will be available.

If you can't wait for that time, you can explain to the assistant and make another appointment.

No matter how dissatisfied you are with the people you want to see, you must be polite to the receptionist / Assistant.

When you are introduced to the office of the appointments, if you meet for the first time, you must introduce yourself. If you have met, just greet each other and shake hands.

Generally speaking, the other side is very busy, so you should get the conversation straight as soon as possible, and don't idle about.

Be clear and direct about what you want to say and don't talk about things that are irrelevant.

After that, let the other person express his opinion and listen carefully. Do not excuse or interrupt the other person's speech.

If you have other opinions, you can talk about it after he has finished speaking.