Make An Inventory Of What Should Be Paid Attention To When Receiving Guests

（1） When the person in charge that the guest wants to find is absent, he/she should clearly tell the person in charge of the other party where he/she went and when he/she returned to his/her unit. Ask the guest to leave his/her telephone number and address, and clarify the reason why guest If you come to the company again, our person in charge should go to the other company.

（2） When the guest arrives, our person in charge cannot receive the guest immediately due to various reasons. He/she should explain the reason for waiting and the waiting time to the guest. If the guest is willing to wait, he/she should provide drinks and magazines to the guest. If possible, he/she should often change drinks for the guest.

（3） The receptionist should guide the guests to the destination correctly Guidance method And guiding posture.

1. The guiding method in the corridor. The receptionist should coordinate the pace to let the guest walk on the inside before the guest takes two or three steps.

2. The guiding method of stairs. When guiding the guests upstairs, the guests should walk in front and the receptionists should walk in the back. When going downstairs, the receptionists should walk in front, and the guests should be in the back. When going up and down the stairs, the receptionists should pay attention to the safety of the guests.

3. On Elevator. The guidance method of. When guiding guests to take the elevator, the receptionist first enters the elevator and closes the elevator door after the guests enter. When arriving, the receptionist presses the "On" button to let the guests walk out of the elevator first.

4. The guiding method in the living room. When the guest walks into the living room, the receptionist instructs the guest to sit down. After seeing the guest sit down, he can nod his head and leave. If the guest sits in the wrong seat, ask the guest to take the next seat (usually the side near the door is the next seat).

（4） Serve tea sincerely. Our people are accustomed to entertaining guests with tea. When entertaining distinguished guests, the tea set should be particular. There are many rules for pouring tea, and there are also many rules for delivering tea.