As Your Boss, You Can'T Give Up Any Customer.

Although you are overloaded and the boss oversees you, never show that you have no time to show him in front of customers.

To treat him with a relaxed tone and patience is the best way to satisfy customers, even if you can't meet his requirements immediately.

If the customer feels that you will try to help him, he will be happy even if he has to wait for a long time to satisfy his request, and even if he can not help him at the end.

Salesmen are also very valuable in their work pressure, especially when they talk with their customers on the phone.

I didn't say a few words to the customer. I didn't wait for the other person to hang up the phone.

Always put down the phone later than the customer, which also reflects the respect for the customer.

Some salesmen have good habits and say, "Zhang, there's nothing I can do first."

There's nothing more than phone calls. It's impossible to talk to customers without a phone call.

But most of our salesmen are very polite. They will ask for permission in the form of answering the phone. Generally speaking, the other side will be generous enough to say no problem.

But I tell you, the other person is in the bottom of his heart: "it seems that the person on the phone is more important than me, why he will talk so long", so the salesperson will never answer the phone when he first visits or visits.

It is important to call the phone truthfully, and then hang up quickly after the meeting.

A good salesperson knows very well that the customer's idea always changes and asks him his preferences, and introduces all the products to him. It is all in vain. He has just agreed with him. He immediately changed his mind to buy.

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The same is true for serving customers: sometimes a five minute conversation is enough to calm down a customer who is grumbling and threatens to compete with your competitors and sign a new contract with you.

"Thank you for telling me," said a guest who complained.

In fact, some research results show that only 10% of the customers who dissatisfied with your company do not say anything, but they will come back to do business with you in the future. Instead, 90% of the customers complain about their dissatisfaction, and eventually get the compensation and satisfactory service. They will still be your customers.

When customers ask for their requests, they are also important moments to deal with the relationship between the company and their customers.

If handled well, it is easier for customers to trust the company, so we must make sure that customers can easily contact you when they have problems. The more times they find you, the more chances you will have to keep them.

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