How Can We Improve Customer Satisfaction In Clothing Stores?

The value of clothing stores is the belief, norms, ideas and Strategies of enterprises.

The culture of survival and competition is a powerful promoter behind clothing training products, sales activities and after-sale services.

The company believes that "customer satisfaction can ensure long-term success" in the various aspects of its operation and management to maintain this idea.

The core of the clothing store culture is the thorough perfectionism spirit mentioned in the front monopoly concept. The managers and staff of the clothing store should have the belief that everything is perfectionism.

The daily business activities of clothing stores are reflected in the relentless pursuit of this thoroughgoing perfectionism spirit.

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To do so, the customer's feeling is a factor that must be considered. Only by improving customer satisfaction can new customers gradually become loyal customers of clothing stores.

Including tangible product elements and intangible product elements, clothing stores must strictly control the procurement of goods, and must have a sense of quality, so long as there is a glimmer of flaws, they can not be sold.

At the same time, we should pay attention to the novelty and fashion of the products, and we must meet the different needs of different customers.

Including pre sale activities and concentrated activities.

Before preparing for consumption, customers get the information pmitted by enterprises through various channels, and then form their own ideas about the commodity, including their needs, the benefits of commodities, and the price they are willing to accept.

This is what we often call "customer expectation", which affects customer satisfaction with all activities in sales.

The in-depth development of the concept of casual customer satisfaction, providing after-sales service for customers from the original maintenance and handling complaints to the free hotline, information and decision-making services, return visits, after-sales repair and maintenance services, maintenance parts supply, extensive quality assurance, operation training and so on.

These after-sales service work can be summed up in two aspects: support services and feedback compensation.

After sales service can not only directly affect customer satisfaction, but also remedy the mistakes in products and sales to satisfy customers' satisfaction.