Shop No. 1 Is Buying New Products.

No. 1 shop to buy a new mobile phone is referred to as non original factory.

Mr. Zhao is in.

After buying a cell phone, after several months of use, the cell phone suddenly failed to turn on the screen and had to be repaired.

The repair did not matter. After the engineer opened the machine, he told Mr. Zhao that the cell phone was not the original machine, not only the screw was missing, but even the seal was not the original one.

In this regard, shop No. 1 said that the mobile phone purchase channels are formal, and which links will be investigated.

According to the lawyer, according to the existing evidence, merchant behavior has been suspected of fraud.

Mobile phone repair is measured as "non guaranteed machine".

According to Mr. Zhao of consumer, he spent 998 yuan on shop No. 1 in June 9, 2015 to buy a HUAWEI P6 mobile phone operated by shop 1, which was used by his family. In November of this year, "family members said that the cell phone broke down a few months ago, and I found that it had not been able to turn it into power."

In November 28th, Mr. Zhao took his cell phone to the repair point of Qinghe River. After opening the phone, the engineer told him that "the cell phone had been opened before, the screws in the cell phone were different, and there were obvious scratches on the surface of some devices.

According to the regulations, this situation can not be guaranteed, "Mr. Zhao was shocked by the hearing, but did he buy a refurbishment machine? For this he asked the after-sale engineer to issue a test sheet.

The reporter saw in Mr. Zhao's test paper that "the machine was dismantled by the engineer, and it was damaged by a dismantling post. It was missing a screw and the specifications were not uniform. The machine was identified as a non warranty machine".

Several times the toss business said "no matter".

After Mr. Zhao got the check list, he telephoned immediately.

It explains the situation and sends the materials to the designated mailbox.

Since then, shop No. 1 sent a text message saying that the mobile phone problem of his feedback had been processed.

"Because the mobile phone is bought for a long time, they can not decide whether the cell phone has been opened or not, so there will be no processing."

Such a reply Caused Mr. Zhao's dissatisfaction. For this reason, he made several complaints about customer service, and the result was the same. "Let me change places to repair them."

Mr. Zhao said he had specifically asked his family if the cell phone had repaired the mobile phone to a private repair shop. The family said that the cell phone had been damaged and had been placed at home and never moved.

"I ran the maintenance point for two times, and made many calls, and the problem was not solved. I really couldn't help it."

Mr. Zhao said helplessly.

Shop No. 1 responds

Mobile phone channels need to be investigated.

Yesterday, reporters contacted Shop No. 1, the staff said, after investigation, the supplier of the goods has a complete authorization certificate, the source of goods is regular and reliable.

"For mobile phone products, we strictly provide the warranty service according to the three package law and the" new consumer law ".

However, if a user can find a problem in the 7 days after he can return the goods and replace the warranty within 15 days, he will need to produce a test report from the manufacturer's after-sales service center and deal with it according to the manufacturer's opinion. At present, it is still necessary to investigate why the test paper is described as a "non machine protection" problem. We need to clear the reasons and responsibilities through the investigation of all links, and communicate with consumers about this matter.

Lawyer's statement

Shop 1 has been suspected of fraud.

Li Xiaozhen, a lawyer at Beijing Barry law firm, believes that when the mobile phone is still under warranty, the manufacturer can set up a mobile phone as a "non warranty machine" test list, which can be proved.

Mobile phones may be refurbished.

Because consumers buy new mobile phones, businesses have been suspected of fraud.

Li Xiaozhen explained that "from the legal point of view, such as businesses believe that consumers are privately maintained, and so on, resulting in the mobile phone can not be guaranteed, then businesses need to provide corresponding evidence, the burden of proof is to fall on the side of the merchant, and in case of no proof, the business will bear the negative consequences."