Why Does Jingdong Refuse Consumers To Check Whether Online Shopping Diapers Are Genuine Products?

Paper diapers

In order to store goods for the baby, Liu ran bought many packages of Wang diapers in the Jingdong mall and the global self purchase camp.

At the beginning of December, Liu ran found that three and a half months later, the children had a red buttock after using diapers.

At the very beginning, Liu ran thought that the diapers were not changed frequently. Then, as long as the baby wetted, she would change in time.

However, the symptoms of the baby's red buttock have not been alleviated, and even the phenomenon of molting has appeared.

Is there any problem with the purchase of diapers? So Liu Ran got in touch with Jingdong customer service.

Jingdong mall checked Liu Ran and found that diapers are products purchased by Liu ran in the Jingdong mall.

And Liu Ran learned through news reports that at present, the Japanese flower king group in China only through the Tmall international platform for direct selling.

So she began to wonder if her purchase of flower diapers is genuine.

The same source of goods for the same self is different.

Liu Ran recalls that he bought the flower diapers in the world of Jingdong mall, which was shipped from the Hangzhou bonded area. However, she did not find any authorization letter from Japan's flower shop on the Jingdong mall website.

Liu Ran then asked the Jingdong to see the authorization statement.

Liu Ran told the rule of law Weekend reporter, after she proposed to see the sales authorization, the Jingdong mall sent a courier to the door to show its authorization.

Liu Ran recalled that the authorized person in the authorization book was king of flowers (Shanghai) Product Service Co., Ltd. (hereinafter referred to as Shanghai flower king), with the authorized time from September 2015 to December 31st.

However, Liu ran told reporters, "but this one.

What I am showing is not the original of the authorization, but the electronic version of the authorization document kept in his cell phone, and I am not allowed to take pictures! "Liu ran was very puzzled.

In December 24th, the Weekend reporter of the rule of law made a confirmation to the Shanghai flower king.

The next day, Shanghai flower king staff replied that the company did not cooperate with Jingdong mall's global purchasing channels.

Why does Jingdong mall own the authorization letter of Shanghai flower king? The staff of Jingdong mall answered the confusion of reporters.

It turned out that at present, Jingdong mall, in addition to the global purchase of Jingdong proprietary business, has sold Japanese flower king diapers, Jingdong mall self business also has the sale of Japanese flower king diapers, and the latter is directly supplied by Shanghai flower king.

In this regard, Shanghai flower king staff also confirmed this fact to reporters.

Where did Liu Yan's Japanese flower king diapers purchased from Jingdong's global self purchase camp come from? The Jingdong mall staff replied to reporters that the product was imported directly from Japan and had complete customs declaration procedures after customs inspection.

Reporters learned that Jingdong mall's global self purchase business referred to the mainstream practice of domestic cross-border electricity providers, that is, cross border bonded stocking mode.

The so-called cross border bonded stocking import mode is that enterprises first pport overseas goods to the domestic bonded area for storage, that is, overseas warehouses are converted to "warehouses outside the territory", and consumers are issued directly from the bonded area after placing orders on the electronic business platform.

Liu Ran bought the flower king diapers, which were issued from the Hangzhou bonded area.

In December 25th, reporters entered the Jingdong mall, clicked "global purchase", and entered the word "flower king diaper" in the search box, and found that Jingdong mall also stocked in Zhengzhou bonded area and Ningbo bonded area.

Why did Liu then put forward to check the authorization of the global purchase of diapers corresponding to the diapers? What is the authorization of Jingdong to provide the Jingdong mall's proprietary business? For this, the staff of Jingdong mall said that Liu ran bought flower diapers on two self owned platforms, when he proposed to see the authorized credentials of the Jingdong mall, so the staff provided the authorization of Shanghai flower king.

Yao Kefeng, director of the Law Committee of the China Association of electronic commerce, said in an interview with the weekend rule reporter of the rule of law, whether dealers should publicly display the power of attorney in the sales platform, and there is no mandatory provision in laws and administrative regulations, which is mainly based on the agreement between the sellers and the owners in the authorization agreement.

However, Yao Kefeng said that the eighth provision of China's new consumer law stipulates that consumers have the right to know the goods purchased or used, or to accept the true circumstances of the service. The power of attorney is not a commercial secret, and should be provided when the consumer asks for a view.

Having customs declarations can be presumed to be genuine.

Shanghai flower king staff told reporters that Shanghai flower king is one of the subsidiaries of Hua Wang Group in China, and is the only formal channel for Japanese flower king to enter China through general trade.

Imported products from Shanghai will paste qualified color Chinese labels, and provide the company's after-sales service telephone numbers and other information.

Shanghai flower king staff introduction, at present, on the electronic business platform, there are two main channels for Wang to operate directly: in 2011, the official flagship store of Tmall (Tmall) opened by Kao Wang in China, and the official flagship store of Tmall in October.

The staff said, for the official channel of Kwang, there is a direct relationship between the electricity supplier channels, if the user put forward the authenticity and quality testing needs, Shanghai flower king and Japanese flower king can provide relevant after-sales service.

However, for the electricity supplier channel without direct cooperation, Shanghai flower king staff said, because it is difficult for the company to grasp its production and purchase channels, logistics management, warehousing and other information, so it does not provide corresponding after-sales service.

The difficulty lies in front of Liu ran: because Liu ran bought the flower diapers in the world of Jingdong mall, not directly authorized by Shanghai flower king, so it is difficult for her to confirm the authenticity of the product through this channel.

Actually, this is not only a predicament faced by Liu Ran.

After she released her rights experience on her WeChat public address, many of the users who bought flower diapers on the cross-border e-commerce platform sent messages, expressing their similar confusion.

With the scale of cross-border e-commerce reaching a new high, the purchase of goods on this platform is a genuine product, which is puzzling many consumers.

According to the data of China Electronic Commerce Research Center, in 2014, the scale of cross-border e-commerce pactions in China was about 4 trillion and 200 billion, an increase of 33.3% over the same period, of which imports accounted for about 14.6%.

According to the forecast of the global trade pattern released by the Ministry of Commerce, the import and export volume of cross-border electricity suppliers in China will increase to 6 trillion and 500 billion yuan in 2016, and the annual growth rate will exceed 30%.

Zhan Yongming, a veteran employee of the import electricity industry, told the weekend of the rule of law that at present, there are mainly three sources of overseas merchandise sold by cross-border e-commerce platforms in China: one is to obtain direct authorization from overseas brands; the other is to cooperate with dealers of the brand in the country; if the overseas brand dealer does not allow the sale of goods between distributors, considering the interests of the sales system and the balance among the distributors, it can only adopt third ways, that is, bulk buying through the buyer's team in the overseas retail stores.

Zhan Yongming said, if the latter two cases, the hands of the electronic business platform, in fact, there is no direct authorization certificate of the brand business. When the user asks for the identification of genuine products, the electronic business platform can only be proved by the customs declaration certificate and the original bill purchased abroad.

According to the explanation of staff of Jingdong mall, they bought the flower diapers directly from Japan, and had complete customs declaration procedures after customs inspection.

Then, can we prove that this is a genuine product after the cross border business platform provides a complete customs declaration certificate to the users? Yao Kefeng agrees with this.

Yao Kefeng said that in order to combat intellectual property infringement in cross-border trade, customs also established an intellectual property protection system. Overseas intellectual property rights holders could apply for customs protection of intellectual property rights through the system. Therefore, for large-scale entry, customs clearance can be regarded as a genuine product if customs clearance passes through the system.

In the interview with the weekend rule of law, Gao Fuping, a professor at the Law School of East China University of political science and law, and deputy director and Secretary General of Specialized Committee, policy and law of China Electronic Commerce Association, also said that according to the customs protection regulations of intellectual property rights, customs should conduct intellectual property law enforcement inspection when goods are imported. Under normal circumstances, goods with normal customs clearance can be presumed to be genuine.

Taking into account that the customs declaration includes product price and so on, it is regarded as a commercial secret information. Gao Fuping believes that if the user needs to check, the electricity supplier enterprise can turn to the consumer association or other authoritative third party institutions, and provide customs declaration certificates. This proves both the "innocence" and the business secret.

Whether it is a genuine product, which can basically be verified in accordance with the law, then, is there a solution to the problem of product quality on the cross border e-commerce platform?

Wang Jian, a professor at the school of international economics and trade of University of International Business and Economics, told the Weekend reporter of the rule of law that the emergence of cross-border electricity providers enabled domestic consumers to buy foreign goods at a lower price outside the general traders' canal.

However, Wang Jian also pointed out that if the cross-border e-commerce platform has not been authorized by overseas brands and has not signed a direct supply agreement, then the goods purchased by the electronic commerce enterprises may come from different suppliers, and the quality of products may be uneven.

However, Wang Jian said that even if the procurement is authorized by foreign brands, it can not guarantee the quality of products without any problems.

Yao Kefeng said that for consumers, regardless of whether the purchase is genuine, when they raise objection to the quality of the products, they can consult with the seller and entrust the third party quality inspection organization for testing.

The reporter consulted Jingdong mall staff about the testing process of Jingdong mall. The staff said that Jingdong had established a "mysterious buyer" detection mechanism with third party authoritative inspection agencies, and the third party would purchase commodities for testing as a "mysterious buyer". If the quality problem was found, the supplier or merchant would be rectify or punish.

For the specific case detection process, the staff said, at present, Liu Ran and the company's dispute is being processed, it is not easy to disclose too much.

"Whether it is purchased from Jingdong mall or purchased from the Jingdong mall, if the quality of the product is in question, the seller should assume the liability of compensation first. If the seller fulfil the compensation obligation to the user, he can recover it from the producer."

Yao Kefeng told reporters on the rule of law weekend.

Liu Ran told reporters that Jingdong customer service told her that Jingdong would entrust third party agencies to conduct tests, but did not inform its third party testing agency's name.

In this regard, Yao Kefeng said, as long as it is not Jingdong self detection, but commissioned by a qualified third party testing institutions for testing, then the test results will show the name of the detection agency.

Yao Kefeng said, according to the relevant inspection and inspection institutions issued by the General Administration of quality supervision and inspection institutions, the inspection and testing institutions will be punished by issuing false and false inspection and testing data and results, and even revoke the punishment of their qualification certificates. Therefore, the reports issued by the third party inspection and testing institutions are generally neutral and objective.

Yao Kefeng added that if the user does not recognize the test result, it can also entrust the third party testing organization to test it, but the fee for testing will require the user to pay in advance.

Yao Kefeng believes that from the point of view of the burden of testing fees, the current Jingdong by the company to bear the test fee for inspection, more conducive to consumers.

Packaging and sealing affect quality inspection results

Although the Jingdong said it would allow third party testing agencies to test, however, it was unfair to Liu Ran that the Jingdong mall did not accept the diapers that had been used to seal up and cause the red buttock symptoms.

The reason for Jingdong mall is that as the packaging has been opened, there may be fallout. If the inspection of the packet diapers is carried out, the test results will be unfair to them.

And Liu Ran believes that since the inspection is not sealed, resulting in children's red buttock symptoms of diapers, therefore, even if the test results of paper diapers showed that qualified, it can not explain her family has been sealed diapers, whether there are quality problems.

Chen Yang, director of Guangdong paper making Research Institute, told reporters that according to the national standards, the inspection standards of diapers include slip infiltration, infiltration, leakage, pH, moisture and microorganism. Once the packaging is unsealed, the results of microbial indicators will be affected.

Chen Yang introduced that in the above indicators, the amount of infiltration, infiltration and leakage were the functional indicators reflecting the osmotic performance of diapers. Taking the "infiltration volume" as an example, it reflected the retention performance of the product after absorbing urine, and the amount of reflux was large. The urine absorbed by the diapers would return to the surface of the product, causing the user's skin to contact with the urine.

Chen Yang said that under normal circumstances, the sealing time is relatively short, and it is not placed in wet environment, generally does not affect the value of functional indicators.

However, Chen Yang said frankly, once the package is unsealed, the products will be more or less affected by the surrounding environment. In order to ensure the accuracy of the inspection, the general inspection organizations only accept the unpackaged products.

Another senior person engaged in diaper testing also approved Chen Yang's statement.

He told reporters that infants and children use diapers appear red buttocks, allergies and other symptoms, not necessarily diaper quality problems, which is related to children's eating habits, individual differences.

The person told the reporter that the unit in which it was located could be tested for the unsealed goods, but it would also be noted in the result of the packaging.

After understanding the operation process of the testing organization, Liu Ran believed that a paradox appeared: without using the seal, the quality of the product can not be found. But if the seal is used, it may lead to inaccurate detection of its individual indicators.

"As an ordinary consumer, it's hard to say if there is any quality problem in a diaper."