Cross Border Shopping Complaints Become Hot Consumers Count The Three Crimes Of Importing Electricity Providers

Recently, the major news media have opened the "exposure" channel, giving voice to consumers' rights and interests.

Some consumers listed three major crimes of cross-border electricity supplier: quality of goods is doubtful, logistics speed is slow, and after-sales service is poor.

Insiders also pointed out that, as a result of China's

Not yet established, the virtual space and long distance of cross-border electricity providers will make consumers more helpless.

Cross border electricity providers are rising, while consumer complaints also show a sharp increase.

According to the 2016 CCTV 315 party released the first hot spot complaints

Related complaints accounted for 25% of the total complaints, becoming the hottest complaints received by the 315 party.

Reporters learned that, whether it is media reports, or micro-blog exposure, cross-border e-commerce platform negative news is not in the minority.

The official micro-blog, who opened the honey buds, found that almost every micro-blog comment was drowned by consumers' Tucao.

Vip.com claims "100% genuine sale", but in 2015, it experienced several times of selling off.

Despite the good exposure of the media, jumei.com became the only five star rated vertical electric provider on 315 last year, but micro-blog also suffered a fall.

Not to mention the 315 exposure of Jingdong by CCTV.

Transnational cross-border shopping complaints have become a new hot spot and new difficulty. Consumers have listed three major crimes of cross-border electricity supplier:

Accusation 1: cross border commodity quality is doubtful, goods are not right.

Two words of counterfeit goods have been haunting the cross-border electricity supplier. No matter what happened last year's honey bud Betta bottle incident, it was also the exposure of vip.com counterfeit wine a year ago.

Netizens "Apostle" exposure to reporters, its imports of electronic business platform to buy flower diapers are fake, when it is easy to leak, and easy to red buttocks.

It is understood that the diapers purchased will be compared with those purchased by Sam's member stores, and there are six major differences in patterns, softness and so on.

"The most classic is Sam bought diapers, magic stickers on the rabbit can synthesize a complete rabbit, and I can not buy."

In fact, people in the industry say that they actually do not empower any business channel, only the authorization of general trade.

Accusation two: slow Logistics

Ms. Ma from Anhui bought a diaper on the import business platform in February 29th, but not until March 8th.

"Customer service is not able to enter, artificial is always queuing, or order is in the query, let people wait, No. 29 goods do not send now, can not return, online shopping things for the first time so angry, wait for your arrival baby number is small.

Choose to trust you, but let people down, the first time to buy is the last time to buy.

Another netizen, "Xiaoya mirror", said that it had placed the order in February 29th, and had not shipped the goods by March 8th. It has been three days to negotiate refund, but where did the customer service go?

Accusation three: imperfect after-sales service

The official micro-blog that opened a mother to child electronic business platform was the most frequent phone customer service.

Netizen "Nini V" rebuked its after sales service.

"Bought 16 barrels of powdered milk and received only 6 barrels. The odd numbers showed that the goods were received. The express said that they had been sent to the express market. They did not receive the express, and the customer service telephone called N."

Cross border electricity supplier legislation is imperative

315, the upsurge is being promoted, and the anti fake exposure activities are all over the world.

The net name is "tattoo without eating and breaking". In theory, it should be "315" every day.

If one year is to rely on this day to protect rights is the most effective, then there is nothing to say.

Along with the cross-border business, there are more and more complaints.

However, due to the special cross-border electricity supplier, cross-border e-commerce products protection is even more difficult.

Wu Yumeng, who is an importing electricity supplier, told reporters that it is very difficult to distinguish between authenticity and authenticity of cross-border products, because it can only be identified by the brand side.

Consumers can buy domestic products, but they can also be verified by domestic manufacturers. However, cross border products are far from overseas, so it is very difficult for them to be verified, and the counters generally do not respond to such questions.

The virtual space and long distance of cross-border electricity providers make consumers have no access to help.

Xiamen Lin, who often shops on cross-border platforms, admitted to reporters that if they were not very valuable goods, they would not be confused.

After all, safeguarding rights is also a great effort. Sometimes problems can not be solved.

All the time

And unscrupulous businesses always exist, consumers buy fake goods, generally with the help of "315" to safeguard their rights.

During the two sessions this year, Premier Li Keqiang of the State Council put forward in the government work report that he will speed up the integration of quality and safety standards with international standards and establish a punitive compensation system for commodity quality.

The relevant experts also called for the electricity supplier legislation to be included in the agenda.

In fact, with the help of 315, the punitive damages system of commodity quality and so on, to safeguard the rights and interests of consumers, it is more important to eliminate the problem from the source.

As far as cross-border e-commerce platform is concerned, there must be strict auditing mechanism to ensure the normality of commodities.