The 10 Details Of A Store Are Not Accessible To Everyone.

In fact, the service we always talk about is trivial and hidden in details and needs to be filled with real content.

From the details, we can see what kind of service the customers like and what kind of service is good service.

1, smile

Customers want to see their employees smile from their hearts. No matter what unhappy things the employees encounter, they must smile sincerely as long as they arrive at the workplace. This requires not only good professional accomplishment, but also humanistic care. Only when employees have enough concern for their employees can they have a genuine smile.

2. Professional knowledge to advise customers.

In any position in the retail industry, we must have certain professional knowledge.

When customers have doubts and problems, they want to hear professional answers, rather than just selling or "do not know".

3, do not over sell, let customers buy unnecessary goods.

Every employee wants to sell more products, which means that they can get more income.

But employees' desires and customers' needs are sometimes inconsistent.

Sell blindly so that customers can buy unsuitable products. After that, customers will be annoyed or unhappy and will not come again.

4, return should be as smooth and accessible as purchase.

When you buy, you smile, and when you return it, you will create trouble for customers.

The trouble of returning goods is to prevent customers from buying.

Therefore, we must set the return process simple and simple, so as to arouse customers' desire to buy.

5.

Always in the first place

The basic principle of setting up process, establishing rules and implementing rules is always putting customers first. Only in this way can those processes, plans and guidelines serve the customers better.

Whether it is to solve the internal problems of the company, or to deal with the external customer relationship, when it is uncertain, hesitant or not knowing how to choose, refer to this article, putting the customer first, everything will be solved.

6, even commodities.

We also need to meet customer needs.

Customers want to buy a product and stores are out of stock. In such a situation, consumers are usually told that they are not in stock or need to be noted, and customers are notified when they are delivered.

If we try to satisfy the needs of customers at this time, we will be pleasantly surprised and moved to customers.

7, answer the customer in the most perfect way.

There is a crazy article on the Internet.

A reporter was searching for the news from fat east. He asked where a security purchase card was sold, and the security guard led him to the sales place.

Faced with such a thoughtful service, the reporter had to buy a 500 yuan card.

If you do not know how to deal with customer enquiries, refer to this case.

8, a sincere recognition of a mistake is much better than a strong word.

Mistakes are unavoidable in work. When mistakes cause trouble to customers, they should try to make up for them, reduce them to the lowest point and get the understanding of customers as much as possible.

If we ignore the mistake, we will only make the customers more disgusted.

Sincerity is the fundamental attitude to solve problems.

9, be consistent with customers.

Whether customers buy goods or not, they must provide customers with a consistent service.

Attitude can not be changed because of failure to achieve purchase intention.

Customers who are not shopping, who are also potential customers, will spread their shopping experience.

Therefore, we should assume that every customer provides enthusiastic service as the goal.

10. Write a thank-you card.

For customers who often visit and buy large amounts, write a thank-you card to them.

This thank you card should be unique and unique.

If the text is printed uniformly, the people who receive it will be greatly reduced.

Therefore, this thank you card is best written by the top management of the store, in order to show sincerity.

It is very easy to practice every detail above, but it is difficult and difficult to insist.

Therefore, only by doing every detail for a long time can we get more customers' hearts.