A National Electricity Supplier Village Demonstration County "Last Mile" Trapped "Express Department" Express Company Why Interrupted "Express Into The Village"?

Zhang Hong, a villager in Fu Ya Village, a peak Tujia Township in Cili, Hunan, has been wondering why his recent Express has not been sent to the electricity supplier service station in the village. Instead, he received notice that he needed to pick up the yard code to get the delivery point from the express company of several kilometers away.

Because the village and the village have not yet opened the bus, this means that every time Zhang Hong takes a courier, he needs to walk eight or nine kilometers back and forth.

However, Zhang Hong's case is not a case. Recently, in twenty-first Century, the economic report 315 complaint platform received complaints from many villagers in the peak Tujia township of Cili county. Since the resumption of resumption of production and the resumption of the express service this year, the express parcel of its online shopping has not been sent to the village's electricity supplier service point according to the delivery address, but has been repeatedly notified by the courier company to the rural agent's pickup. Some villagers also reflected that when taking delivery, they not only spent a lot of time on the road, but also were charged by agents at 2-5 yuan per parcel.

It was verified by the economic news reporters in twenty-first Century that the courier companies who sent the express orders from the villagers did not deliver the express orders according to the order address, which was mainly related to courier express, rhyme express and Baishi express.

In September 2017, Cili county was selected by the Ministry of Commerce, the Ministry of Finance and the Poverty Alleviation Office of the State Council to publish the list of e-commerce integrated demonstration counties in 2017 (hereinafter referred to as the list of demonstration counties). The list has identified 260 demonstration counties nationwide. According to the relevant policies, these counties will receive financial support from the state finance of 20 million yuan, which will be used to focus on the uplink of rural products, establish a perfect logistics distribution system at the county, township and village levels, and support the county's e-commerce public service center and other aspects. Thanks to the rapid development of e-commerce, Cili county lifted its hat and lifted its poverty in April 2019. Then, how can a national e-business enter the rural comprehensive demonstration county for the phenomenon that the distribution of rural logistics is not in place? In this regard, twenty-first Century economic report reporter conducted an investigation.

Unexpected change

The village's electricity supplier service site has been collecting "express parcels" for the village since it settled down in September last year, becoming an important daily work for Qian Xia. But since the resumption of transport capacity after the festival this year, everything has changed suddenly.

"Recently, many people in the village have reported that their express address is clearly written in the village service site, but it was also sent to the township agent point." As the head of a village level electricity supplier service site in Tujia Township, Cili, Qian Xia told the twenty-first Century economic news reporter that since the resumption of logistics this year, the delivery service has been less and less. Surprisingly, after communicating with other site leaders, Qian Xia found that the same situation also appeared at other sites. In this regard, the twenty-first Century economic report reporter contacted the other two people in the county, Zhu and Cheng, who were responsible for the site.

According to the screenshots of the logistics information provided by the foregoing villagers Zhang Hong, in from March 2nd to 4th, the three express parcels, which were transported by Zhong Tong express, Baishi express and rhyme express, were finally signed by the "peak agent point" in the countryside, and the completed address was actually "XX service station of the Hongkong and Zhangjiajie Residential District Service Center in Cili County, Zhangjiajie province", corresponding to the collection point in the village. It is a few kilometers away from the "peak agent point".

In twenty-first Century, a business reporter survey found that the villagers' express parcel was able to directly enter the village, benefiting from the construction of Cili County e-commerce demonstration project.

After the list of model counties was selected, Cili County launched the integrated e-commerce demonstration project in rural areas in 2017 (hereinafter referred to as the demonstration project).

Cili County People's government website published a "Cili County People's Government Office on printing and issuing" Cili county "national electronic commerce into the rural comprehensive demonstration county project implementation plan" notice, "strengthening the electricity supplier logistics distribution system construction" is included in the key content of the project. The county intends to invest 3 million 300 thousand central fiscal funds to build three county, township and village logistics systems that serve the upstream functions of agricultural products; integrate logistics resources such as post, supply and marketing, four links, one hoe and hoe logistics, so as to achieve efficiency and cost reduction; introduce social capital to build the whole county logistics storage center, optimize the County Township Village logistics distribution routes, and help rural electric business development.

In twenty-first Century, the economic news reporter learned that in the early years of the construction of "rural Taobao" in Cili County, the logistics market of the county was divided into "Tongda" express company "Zhong Tong", "Yuantong", "Yun Da", "Shen Tong" and "Bai Shi". The county level network franchisee based on the "access system" then set up agent points in towns and townships, reaching the end of the logistics distribution to the township level, but there was little distribution of township to village logistics. In November 2018, Cili County logistics company Zhangjiajie hoe Logistics Co., Ltd. (hereinafter referred to as hoe logistics) won the bid "logistics system construction of agricultural products upstream" project, which is responsible for solving the "last mile" and other logistics bottlenecks, and promoting logistics and distribution services extended to the village network.

"In March 2019, we built a good logistics service system according to the requirements of project construction, and passed the assessment of relevant provincial government units in Hunan." Hoe logistics, a senior surname official, told the twenty-first Century economic report reporter that after winning the bid of 3 million 80 thousand yuan, the company has built 1 county-level e-commerce service centers and 180 village level logistics distribution service points, and plans to build 380 service points in 25 townships of the county by the end of this year.

Zhao Zhong, the head of the electricity supplier service center, said that the center is responsible for dispatching the express electricity suppliers sent by express companies such as Shun Feng, Jingdong and "Tongda" and so on, and sent them to every village level e-commerce service point in Cili county.

Zhao Zhong said that since the operation of the electricity supplier service center, the average daily transit delivery has risen from 400 to 500 votes to more than 2000, and the highest day has broken through 10 thousand votes.

However, the process of logistics integration of hoe logistics and express company, such as Zhong Tong, Yun DA and Bai Shi, is not smooth. The high surname official told the economic news reporters twenty-first Century that Zhong Tong, Yun Da, Shi Shi and other courier companies only reached the township level at the terminals of Cili county. After the project was run, the courier delivery of the courier companies should be unified to the electricity supplier service center, and the logistics distribution to each village service point by the hoe head, thus bypassing the agents of various express companies in towns and townships.

"Since running, Shun Feng, Jingdong and other couriers have not seen the situation that we did not send to our service center." The official added.

Blocked "last mile"

The courier addresses completed by the villagers correspond to the service points of each village level. After the delivery of the township agent points by Zhong Tong, Yun Da, Bai Shi and other courier companies, there appeared a phenomenon that many villagers, such as Zhang Hong, did not send them to the order address.

In this regard, twenty-first Century economic news reporter contacted one of the express delivery companies, rhyme express Cili county network. A person in charge of Kou surname said that there was indeed a situation where express delivery was no longer sent to the electricity supplier service center.

"After the cooperation with the electricity supplier service center, the losses caused by the breakage and delay of the express parcel are all borne by our courier company." The official said that after the delivery to the electricity supplier service center, the responsibility for attribution of express breakage and delay caused by hoe logistics distribution could not be resolved, nor did the government departments supervise the "last mile" distribution. After negotiations failed, after the recent resumption of logistics, it was discussed with the heads of several other express company outlets that the express was sent directly to the agents of various express companies in the township.

"If we have problems with distribution, we will be held responsible." Zhao Zhong also confirmed that the two sides had discussed the issue several times under the organization of government departments, but it has not yet been resolved.

Wang Weiwei, partner of Beijing Zhong Wen law firm, told the twenty-first Century economic report reporter that according to the contract law, the logistics company, as the main body of the logistics contract, bears the obligation to deliver the Express items safely to the recipient. If the logistics company causes the package to be damaged or delayed due to the express delivery service, the logistics company shall bear the corresponding responsibility. 。 Whether the electricity supplier service center bears the responsibility depends on whether its custody is paid or kept free. If the custodian proves that there is no gross negligence, he or she shall not be liable for damages.

And for some villagers to reflect the agency fee collection phenomenon, the above rhyme express Cili county network head said, "there is no such situation, our proxy points are free to pick up." However, the reporter did not respond directly to the question of whether the "express delivery place was changed by the order address".

In twenty-first Century, the economic news reporter found that, as an interest party, the township agent point of hoe logistics and express delivery companies should not be ignored. In this regard, twenty-first Century economic report reporter contacted the "Tongda" express company in Cili County peak Tujia Township jointly established by a deputy director Wang Feng.

According to Wang Feng, the agency number he operated became the agent of the express company of Zhong Tong, Yun Da, Bai Shi, Tian Dian and so on many years ago in the peak Tujia township.

Wang Feng told the twenty-first Century business news reporter that before and after 2016, he had paid a subscription fee to the Cili county network franchisee of various express companies. In addition, he paid a monthly fee of 250 yuan to each courier company to pay for the delivery of the courier company to the agent point.

However, Wang Feng's "joining fee" and "Freight" were denied by the director of Cili county network.

"I was still quarrelling with the head of the express company here. Why did I send the express message to my side in the near future?" Wang Feng introduced that the number of courier arrived at the agency day by day was 60 to 70, and the peak period could exceed 100 votes.

"Now there are three hundred or four hundred votes a day, of which two hundred or three hundred are all parts of the electricity supplier service center. We can't cope with several people at home." Wang Feng told the twenty-first Century business news reporter that the courier before the electricity supplier service center would not be sent to his agent's point, but it soon came in. In addition, he said his agent would charge a fee of 2-3 yuan per item, but it emphasized that it would not charge the express service cost of the electricity supplier service center.

"Sometimes the address on the express address is written on the address of the electricity supplier center service station, and it is also written in the peak township. We are short of charge." In the face of some villagers Express Express pick up charges, Wang Feng explained.

Recovery of compromise

In response to the fact that the related outlets were not dispatched by express address, the economic news reporters in twenty-first Century had previously reflected them to several express company headquarters such as Zhong Tong express, Baishi express, rhyme express. At the time of dispatch, Zhong Tong express responsible person replied that the situation was complex and still being verified. The relevant person in charge of Baishi express said that the company's knowledge was different from that reported by reporters, and suggested that the relevant departments such as the local commerce bureau be interviewed. Rhyme Express Express responsible person said that after the telephone communication with the person in charge of the related network, it was true that due to the attribution of the express breakage responsibility, the network did not send the express to the original agent point (referring to the electricity supplier service center) instead of sending the township agent point of each express company.

"According to the provisions of the" Interim Regulations on express delivery ", the enterprises that express express business shall deliver the express goods to the agreed addresses and recipients. Wang Weiwei told the twenty-first Century business news reporter that even if he put in the collection point, he should inform the customer ahead of time, and it would be illegal to alter the delivery place without authorization.

"In the areas where logistics can not be covered, the logistics cost of sending the express directly to the user is too high. Under such circumstances, it is a relatively trade-off option to support the delivery of the express with a small generation of fees." Wang Weiwei also pointed out that the status quo of this kind of charging should rely on the development of the economy to drive the improvement of the whole logistics industry to be solved finally. In addition, it is obviously unreasonable for the users without permission to collect fees.

In fact, compared to the cities with more perfect distribution of logistics terminals, the problem of "last mile" caused by geographical and traffic causes is very prominent. Cili County, through the implementation of the "logistics system for agricultural products upstream" project, aims to solve the bottleneck problem of rural logistics "the first one kilometer". According to the implementation effect of the project, the express mail that occupies most of the business volume can bypass the "agent" of the "access Department" in the towns and townships, directly store the electricity supplier service center set up by the above projects, distribute the services to the village level service stations, and realize the "express delivery into the village" to benefit the villagers.

However, the transformation of the electricity supplier express also made the "Da Tong" express company's business volume in various towns and towns greatly reduced, and the business situation was affected, resulting in conflicts of interest.

Regrettably, after the courier was no longer sent to the electronic service center for distribution, the "last mile" bottleneck, which was originally solved, was deadlocked again, and the villagers became "victims".

In this case, the Cili county government should act as a good mediator. Combined with multi-party information, the twenty-first Century economic news reporter learned that in the dispute between the hoe logistics company and the express company franchisees such as Zhong Tong and Yun Da, Cili County Commerce Bureau and other departments took the lead in consultation. In this regard, twenty-first Century economic news reporter repeatedly contacted the relevant person in charge of Cili County Commerce Bureau, but the phone was not answered.

What is worth mentioning is that the responsible person of the express company and the responsible person of the hoe logistics have feedback to the economic report reporters in twenty-first Century. Although the Cili County commercial bureau and other departments have organized consultations many times, they have not been able to regulate the fundamental issues, which has made it difficult for the parties to reach a consensus.

According to the latest report of the twenty-first Century business news reporter, in March 23rd, the express company, such as Zhong Tong, Yun DA and Bai Shi, restored the delivery service to the electricity supplier service center. "Because the headquarters company has strict assessment, we also made concession and temporarily resumed the delivery." The former Cili County rhyme Da point person in charge said. Then, in twenty-first Century, the economic report reporter also confirmed the news to the hoe logistics director.

However, the two sides said that the consultation was only spontaneous, and that the government departments did not come forward. This situation may be a temporary compromise and does not exclude the recurrence of contradictions.

If the contradiction fermented repeatedly, Cili county built the logistics system of "express delivery to the village" before it could run smoothly. As a national e-business Integrated Demonstration County in rural areas, the pain of the end distribution of rural logistics will also intensify. (Editor: Zhang Xing, Zhang Hong, Qian Xia, Zhao Zhong, Wang Fengjun are alias).

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