3.15 Shoe Libraries To Improve Service Quality In An All-Round Way

To commemorate the "3. 15" international consumer rights day of 2010, the Xiamen Municipal Industrial and commercial bureau and the Consumer Protection Committee jointly organized 3.15 large thematic activities to the bustling Zhongshan road.

In order to meet the theme of "consumption and service" this year, let 3.15 live closer to the people.

The famous shoe store is the first pilot enterprise of online listing of 12315 rights protection points in Fujian Province, and has won the title of "12315 consumer rights protection service".

It is understood that since the opening of the 12315 rights protection service point of the shoe store in September, the shoe store has taken the initiative to accept the supervision of the Municipal Bureau of industry and Commerce and take the customer's perspective into consideration. With the aim of "improving customer satisfaction", the after-sales service work is carried out to better reflect the service concept of "respecting guests". Under the circumstances that online shopping shoes can't be tried and the warranty is not convenient, the shoe store promises to have a reason to return products for 7 days, and has 30 days to replace the goods, and earnestly fulfil the three pack promise of three months' warranty.

As the saying goes, gold tablets and silver tablets are not as common people's word of mouth!

When the habit of online shopping has not yet been fully accepted by consumers, the trust of consumers and B2C online retailers is the foundation of B2C enterprises' brand building and reputation.

As a pilot enterprise for online listing of the 12315 rights service point, there are still some deficiencies in the shoe store, and the quality of service needs to be improved.

It is learnt that at present, the shoe store is stepping up recruitment of customer service, while strengthening retraining of customer service personnel, ensuring that the customer service recovery rate is accelerated while improving the professional degree of services, providing higher quality services for online shopping consumers.

This award was awarded on 3.15. It is a affirmation of the famous shoe store under the theme of consumption and service. It is hoped that more electricity suppliers can put the rights and interests of consumers and quality services as the core of enterprises in the same way as shoe stores, and also hope that enterprises like the shoe storehouse that have started the 12315 supervision can continuously improve their service quality.