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    Management Story: Duck With One Leg

    2010/9/17 19:07:00 75

    Customer Management Supervisor

    There is a famous chef. His excellent dish is

    Roasted Duck

    Deeply

    customer

    Love.

    But his boss never gave the chef any.

    encourage

    This makes the chef unhappy all day.


    On one occasion, the boss had a visitor to the house and hosted a banquet in honor of the distinguished guests.

    cook

    Show off.

    At the banquet, when the boss gave a duck leg to a guest, he could not find another leg. He asked the cook, "where is the other duck leg?"


    The chef said, "boss, all the ducks in our family have only one leg!"


    The boss was surprised.

    After dinner, the boss followed the cook to the duck's cage to see what happened.

    At night, the duck is sleeping, and every duck has only one leg.


    The cook pointed to the duck and said, "boss, do you think our family's ducks are not all legs?"


    The boss raised his hand and clapped his hands to wake up the duck. When the duck was awakened, it stood up.


    The boss said, "are ducks not all two legs?"


    The chef said, yes, yes, but only when clapping and clapping, the duck has two legs.


    Analysis:


    As a supervisor, he may have been used to speaking in front of his subordinates.

    Only when they made mistakes did they point out and order them to make corrections, but it was unfair for them to keep silent about good behavior.

    The duty of a supervisor is not only to sing "white face" -- correct the wrong behavior of employees, but also sing "red face".

    Only with red and white, can we achieve the best results.


    Ken, the boss of my friend home depot, is doing very well in this respect.

    Once, I would like to take part in a holiday party.

    A supervisor found him and his conversation started like this: I think I will lose my job.


    There were 40 customers who wanted to buy a bulb. "We sold out," he said. "But I managed to get it at last."


    Ken asked him how to do it.

    He said, "I call all storage stores in our district and ask for some lights from them, but they refuse to deliver the goods to us.

    But I already know which stores have these lights.

    Then I went to those stores and bought them with our home storage credit card.


    "Then I brought them back and sold them to 40 of our customers."


    After that, what did the supervisor get? On the second day, everyone in the company saw a congratulatory letter, and the director was praised by the top leader.


    A good word is precious, like gold! A praise, a encouragement can save a person's confidence, dignity and soul, and also can save a world behind them!


    The duty of a supervisor is not only to sing "white face" -- correct the wrong behavior of employees, but also sing "red face".

    Only with red and white, can we achieve the best results.

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