2012 Latest Telemarketing Seven Tips
Introducing telephone
Marketing
There are many articles about skills, but many articles introduce different skills. After years of telemarketing, the author summarizes seven new techniques of telemarketing for reference.
Be confident and ready.
Make sure you have enough telephone calls before making phone calls. When you call someone else, you should adjust yourself.
thinking
We have a thorough understanding of product knowledge, a set of phone calls, and how to answer different questions. So when you dial the phone rings, you should concentrate on your spirit as soon as possible and temporarily put aside what you are doing, so that your brain can handle the information or business brought by telephone clearly.
Of course, the above process should be completed at once. If you wait for a long time after answering the phone, you will not respond. If you hang up the phone, or you are not interested in listening to what you say, you will lose information or business.
Opportunity
。
Turn to the whole question.
During the telephone conversation, do not "hum ha ha" to delay the time. After finishing my introduction, I quickly enter the topic and speed up the progress of business conversation.
Because time is precious, others may not listen to you.
According to their products in the service company, understand the situation of each other's enterprises, find the demand; to stand on the other side's point of view to think and look at the problem, you are to provide solutions for other people's problems, not to dig the money of others; therefore, learning to ask is very important.
Record at any time
When you call, take the microphone in your left hand, put paper and pencil on your right hand, and note the information you hear at any time (of course, if you write with your left hand, you can turn it in the opposite direction).
If you are not prepared, and have to ask the other party to repeat, it will make the other person feel absent minded and do not listen to him seriously. And you have to make so many calls every day, you can not remember every client's words, people's memory is always limited, so there is an old saying: good memory is worse than bad writing.
A good record is also convenient for you to follow up the phone call in the future.
Self reporting house
After finding out the person you are looking for (sometimes you know that he is in charge of something, but you don't necessarily know what his name is), when the other party picks up the phone, you should say your full name clearly after politeness, then the name of your company, then tell the other person what you are going to do, what kind of service you can provide for him; similarly, once the other party gives out its name, you can call the other person's name from time to time.
Don't give it to others.
Make your own phone calls as far as you can, and only pfer them to others when there are no circumstances.
At this point, you should explain the reason to the other person. Please ask the other person to forgive. Before making such a decision, you should make sure that the other person wants you to pfer the call to someone else.
Attention to guest and guest time
If you are on the phone, you should act quickly if the other person asks you some questions that you can not answer and have to stop the phone and check some information.
You can also tell the other person first, "would you like to wait for a while? Or will I call you later?"
If your phone is not waiting for health, put the microphone on the table gently.
If the time of checking data is longer than you expect, you can pick up the phone every minute and tell the other person how you are progressing.
For example, you can say: Mr. XX (madam), I have already finished searching for you, please wait for a moment.
When you look up and pick up the phone again, you can say, "sorry to have kept you waiting."
To arouse the attention of the other party.
Tracking calls to facilitate pactions
But after you introduce the product to the other person, the other party may say that you should consider it or discuss it with your superiors. You should have called two days later.
When I phone up, I ask him how he thinks about it. What are the main issues?
You are serving him, not asking him to give you money, so when you are doing business, you should not be too humble.
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