Consumer Anger Means Adidas Sports Shoes Three Bags Are Hard To Cash.

It is believed that the quality of the famous brand shoes is guaranteed, and only two months after the wearing of the famous brand shoes has bubbled up.

To argue, the shopkeeper said that the shoes were man-made damage, but they did not give me the identification list. "Three bags" promises were empty words.

Mr. Zhang bought a pair of Adidas sneakers, but when a series of quality problems happened, he found it difficult to fulfill the "Three Guarantees" commitment.

Mr. Zhang bought a pair of sneakers at the Adidas store in Zhejiang Middle Road, which cost more than 400 yuan after the discount.

"There are three packages on the shoe packaging box. Think about the brand of Adidas. If it is guaranteed that the after-sales service is guaranteed, it will buy it without hesitation."

But Mr. Zhang did not expect that the brand promise that he was very comfortable with was also out of order.

In front of reporters, he took out the brand shoes that he did not hesitate to buy at the beginning. Only two shoes had bubbling phenomena at different levels, and the upper shoe of his left shoe was obviously taken off glue. "Look, it has been worn for more than two months."

Because of the bad work, Mr. Zhang asked his wife to find a shop owner and ask for a replacement.

Unexpectedly, it was rejected. "Franchised store is a normal phenomenon."

Mr. Zhang, who returned from Shanghai on a business trip, could not accept the explanation of "normal phenomenon".

The clerk said that the change of shoes can be made, but it must pay a depreciation fee of 5/1000 per day.

"Why should we pay the depreciation charge in the" three package "period?

Mr. Zhang insisted that the store send the shoes to the appraisal.

A few days later, when Mr. Zhang came to the exclusive store for the third time, the clerk gave a reply which surprised him: the shoes were identified as man-made damage.

What Mr. Zhang can't accept is that when he asks for an identification list, the other person answers no written certificate.

How can such an appraisal be convincing?

It's disappointing that big brands are so trifling with customers' demands.

Mr. Zhang was so angry at this "appraisal" that I didn't care about changing shoes, but Adidas must give me a statement.

After listening to Mr. Zhang's response, the reporter called the customer service telephone of Adidas Shanghai branch.

The other staff said, Adidas has three ways to identify the damage. One is to take photos of the shoes by the franchised stores or dealers, and send them to the company's testing department through e-mail. Two, the dealers receive the shoes that consumers require to identify from the stores. The products are returned to the company regularly through the return process. Three, the shoes that are eager to be identified are sent to the company's testing department separately.

However, in the three way, only the last one provides the written identification list, and the rest is answered by the salesperson orally to the consumer.

The reporter also contacted Yang shop manager of the Adidas store in Zhejiang middle road. He admitted that he had just taken a photo and sent it to the company for identification, so he could not provide the identification list.

Finally, he promised to send Mr. Zhang's shoes to the company for identification and identification.

The "Three Guarantees" pledge is so hard that Mr. Zhang said that when buying shoes, the clerk said that the "Three Guarantees" commitment period of Adidas was three months, but he wanted Adidas to cash in the "three pack" pledge and walked for nearly three months.

He did not understand how hard it was to achieve the "Three Guarantees" promise that he was so reassured at that time.

More importantly, until now, Mr. Zhang is still confused about Adidas's "three pack" commitment.

There are only three packages on the shoebox, and no specific terms are listed.

The understanding of consumers is, of course, within three months, including package repair, replacement and refund, but when the time comes, there is a threshold.

Why not express in advance to consumers? "

After a series of twists and turns, Mr. Zhang had to make such a feeling: "I was promised by Adidas's" three pack "to" flicker "!

Adidas customer service representative said: in the case of identification, referring to the company's internal standards, a big difference between consumers and enterprises lies in the identification list.

When there are differences between the two sides, will Adidas provide written explanations to consumers?

Miss Luo said that if the photos were unable to determine whether the damage was artificial, dealers would be asked to send shoes to Adidas for identification and issue an appraisal report to consumers.

But the question is, what is the standard of identification?

National standards or enterprise standards?

When we encounter differences, do we have to master this standard by Adidas or to the third party organizations?

Miss Luo's explanation is that when it is identified, it mainly refers to the standards of internal quality inspection departments of the company, whether it is a national standard or an enterprise standard.

She admitted that "in the case of consumers I contacted, I did not send it to the third party institution."

It is understood that Adidas has entered China for more than 20 years.

Herbert Hayne, chief executive of Adidas company, predicted that by 2010, Adidas's brand stores in China will expand to 5000, distributed in 500 cities in the country, with a total sales volume of 1 billion euros in China, and promised to "be confident that it will become the number one brand in the Chinese market."

The legal basis for the current "Three Guarantees" provisions in the three package regulations of the state is that the relevant provisions of the "PRC Quality Law of the PRC" and "the law of the People's Republic of China on the protection of consumers' rights and interests" are in accordance with the stipulations of the state or with the consumers.

In order to implement the enterprise's three package responsibility, the relevant government departments have also formulated some government regulations, such as the regulations on the repair and replacement of goods, the responsibility for the repair and replacement of mobile phones, the rules for the repair and replacement of household audio-visual products, the regulations on the repair and replacement of the miniaturized computers, and so on, commonly known as the "Three Guarantees of the state".

At present, the commodities covered by the "Three Guarantees package" include bicycles, televisions, household refrigerators, washing machines, fans, microwave ovens, vacuum cleaners, household air conditioners, fume exhauster, gas water heaters, sewing machines, clocks, motorcycles, agricultural machinery products, mobile phones, fixed telephone sets, home audio and video equipment, minicomputer and so on twenty-two kinds of consumer goods.

The "Three Guarantees for the state" clearly stipulates the "three package validity period" and the performance fault criteria for the whole machine and the main parts of the products.

What are the contents of the "Three Guarantees" commitment? Adidas: implementation of the national standard, Consumer Protection Committee: no footwear "three bags" section of the case has attracted the attention of the municipal consumer protection committee.

After solving this consumer dispute, the consumer protection committee wants to know what the "Three Guarantees" commitment is in the international famous brand mouth.

As a result, experts from the municipal consumer protection committee met with the relevant personages of the customer service department of Adidas Shanghai branch, but the result was that Adidas's "three pack" commitment became more and more puzzled.

Who will carry out the "Three Guarantees" for Adidas?

At the beginning of the meeting, Miss Luo, the customer service department of Adidas Shanghai branch, said: "when we deal with consumer disputes, we refer to the state's" three package "rule, and when there is a conflict, we should take the country's" three packages "as the criterion.

It is this sentence that puzzles the experts of the municipal consumer protection committee. "The state has not yet issued the" three pack "standard for footwear. What national standard do you depend on?

Faced with the inquiry by deputy director Tang Jiansheng, deputy director of the municipal consumer protection committee, Miss Luo immediately fell silent.

Tang Jiansheng said that "consumer law" stipulates that enterprises should perform "Three Guarantees" in accordance with national standards or agreements between enterprises and consumers.

Now that the state has not issued relevant standards, enterprises should agree with consumers on the contents of "three packages".

As an agreement, consumers should know clearly the specific terms of the contract when they buy it. Is Adidas's "Three Guarantees" promise clear to consumers?

In the explanatory material provided by Adidas, most Adidas sneakers are marked with "three packages" statement, which reads: "product quality is implemented in three packages", "three packages" period: 3 months.

It is not a "three pack" scope to indicate that the person who uses the product or the consumer is not properly maintained.

The "Three Guarantees" certificate is the certificate and invoice.

The "Three Guarantees" period is based on the invoice date.

Such a statement seems too general. Miss Luo also acknowledges that the specific terms are within the company and will not be expressed to consumers.

Unable to answer the specific provisions of the "Three Guarantees", Miss Luo repeatedly stressed that there is a set of complete standards within the company to determine whether the consumer's reflection is within the scope of the "Three Guarantees".

What is the content of this standard?

When bubbling, degumming and so on, whether it belongs to the "three package" range?

Surprisingly, as a customer service officer who directly accepts consumer consultation, Miss Luo said she could not answer the questions of experts from the municipal Consumer Protection Committee on the spot, and asked "to reply to the municipal consumer protection committee within this week" after consulting with the relevant departments of the company.