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General Manager Of The Hotel 2014 Working Plan

2013/12/10 9:44:00 43

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the general manager of the hotel is the most important role in the whole store. His work plan is the development direction of the whole hotel in the future.

How do you write the general manager's work plan?

2014, the general manager of the hotel has a working plan /strong /strong > < >

2014, the hotel work plan

2014 is the key year for hotels to prepare for the four Starhotel Tourist Hotel and realize the economic take-off.

Therefore, further improving staff quality and improving service skills is the urgent need to consolidate internal force at present.

According to the directive spirit of the board of directors on increasing staff training and combining with the actual situation of our hotel, I intend to take the opportunity of training "one skill and multi capability employees" in 2014 to further promote the depth of staff training and make every effort to do the full staff training in 2014.

1, guiding ideology /p >

take the hotel economic work as the center, we will train the theme of "one specialized, multi talented employees", and earnestly study, deeply understand the importance of today's training work, and promote the overall improvement of the staff's overall quality.

two, the current situation of the hotel is /p >

there is still a big gap between the hotel staff's service skills and service consciousness and the standard of our four star level, which is mainly reflected in the fact that the staff's manners and politeness are not in place, the sense of customer service is not strong, and the staff's business is not familiar.

three, the current goals and tasks

The staff training in 2014 aims at hotel development and job demands, effectively improves the importance of staff awareness training, actively guides employees to consciously learn, sharpens skills, enhances the confidence of competitive posts to participate in reform, and trains a high-quality workforce with high quality, skills and characteristics, so as to make it an intelligent employee constantly learning and improving in the new era.

four, strict discipline tree image .

discipline is a rule of conduct that must be observed in the normal work and life of a group. It is an effective guarantee for improving the combat effectiveness of departments.

The ancients said, "no rules, no Cheng Fangyuan."

Therefore, if we want to do a good job in the overall situation in 2014, we must ensure strict organization and discipline.

Organization and discipline must be unremittingly, and heads of departments should take the lead and take charge of them to eliminate the violation of discipline and regulations.

Department employees' behavior, dress and dress should be standardized, and strive to make the general office a civilized window for the hotel.

five, innovative management for practical results

strong > 1, beautify the hotel environment and create a "warm home".

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strict hygiene management is an effective measure to ensure the cleanliness of the hotel environment and provide comfortable environment for guests.

This year, we will increase the intensity of health management. In addition to continuing to adhere to Thursday's health inspection, we will also conduct an occasional check and strictly follow the standards, never go through the motions, never be a mere formality, inform the results of the examination, and draw up a reward and punishment system, in order to enhance the sense of responsibility of all departments, mobilize the enthusiasm of the staff, and make the hotel health work to a new level.

In addition, we must do a good job of preventing flies, killing rats and killing dung. At present, when we are at the peak stage of rodent breeding, we should intensify our efforts to eliminate pests such as flies, cockroaches and rats.

flowers and plants are indispensable ornaments for beautifying hotels and creating "warm homes". This year, we cooperate with the new flower companies to strengthen the management of flowers and plants, and require the flowers and plants to regularly store and prune their plants, keep the flowers clean and beautiful, and replace the flowers and plants with the colors and varieties immediately according to the situation.

2, innovating dormitory management, creating "comfortable home" /p >

dormitory management has always been a weak link. This year we will intensify management and create a real "comfortable home" for our employees.

For this reason, one is to have a clean dormitory environment. We require the dormitory administrator to do well in public area health, and set up a dormitory length in each dormitory. It is responsible for arranging and supervising the cleanliness of the dormitory personnel, requiring indoor cleanliness, neatness of articles, and checking the sanitary conditions of the dormitories, and will inform the inspection situation.

Second, we must strengthen the safety management of dormitories, never forget fire prevention and burglary, prohibit outside personnel from entering and leaving the dormitory at random, carry out inquiries and registration systems for outsiders, so as to ensure the safety of personal and property of the accommodation staff.

Third, we must change management into service.

The administrator should change to the waiter's staff.

Most of the employees come from all walks of life, young people who come out of their homes. Most of them are young and lack of social experience. Therefore, they need our concern and care in many aspects. Therefore, dormitory administrators should pay more attention to their ideological and emotional changes, and care for their lives, especially for sick employees.

six, saving energy and reducing consumption, creating a profit less than /strong > /p >

1, strengthen the management of hotel office supplies, clothing and labor protection supplies

we will refer to the relevant standards in the past and recombing according to the actual situation, and draw up the length of service and quantity standards of office supplies, clothing and labor protection supplies in various departments, and improve the procedures for obtaining the applications and make good accounts.

It is required to be issued according to the regulations, so that the accounts will be in line with each other, and the daily customs must be kept in good order to prevent deterioration.

2, strengthen the management of vehicle boarding card and telephone

establish a vehicle utilization system, implement the dispatching system, strictly prohibit the private use of cars and vehicles, and enhance the fuel consumption, maintenance and management of vehicles and the maintenance of vehicles, so as to ensure the safety of vehicles and vehicles used by the hotels.

A strict management and registration system should also be adopted for driving cards and long-distance calls, so as to prevent private use.

seven, publicity and promotion of bright brand

1, in order to improve the writing quality and quality of documents, complete the drafting, printing and sending of various documents and materials in time, we should strengthen the management of archives, establish a file management system, and keep proper records of the archived materials and documents, and must not be damaged or lost.

2, timely publicizing the typical examples of hotels, increasing publicity efforts to the hotels, vigorously publicizing the advanced models that the hotels have emerged in the three civilizations, strongly promoting hotels, setting up good external image of hotels, and enhancing the visibility of hotels.

eight, new employee entry training: personnel department

new employee induction training starts one to two times a month (depending on the number of new employees). Time arrangement avoids the peak period of department business. Induction training takes one cycle as a cycle, and takes 14:00-16:30 training every afternoon.

after training, the personnel department will conduct the examination, and the result will serve as the basis for staff turnover.