Love Analysis: How Does A Good Underwear Store Manager Temper Himself?

< p > if you are an underwear shop "a href=" http://sjfzxm.com/news/index_f.asp "shop manager < /a >, if one day you see a hair on the floor of the shop, and if all the waiters are busy at the moment, can you bend down and pick up this hair?" /p >
< p > Yes or no, is your distance from a good underwear shop manager near or far? < /p >
< p > mention the shopkeeper's two words. Both the boss and the staff seem to have their eyes lit up because they are the people they need most. The manager is the executor of the boss, the manager of the staff below, and the biggest waiter, directly facing the customers and the market. That is the spokesman for the brand of the enterprise, and also the symbol of the store and the banner of the place. The term "store manager" is more intuitive, more cordial than professional manager, and is not a bureaucrat with lofty bureaucracy. It is just a person who takes the lead in doing things. < /p >
< p > a boss said, a good manager can be said to be impossible to meet. The three store managers she founded were all promoted from front-line staff. She once dispatched the three shopkeeper to three shops, and found that excellent shop managers could do well in that store no matter which store they went to. Once again, "the power of example is endless", "the train runs fast, all depends on the front belt," and "the soldier will bear a bear." < /p >
< p > < a href= > http://sjfzxm.com/news/index_f.asp > the topic and story of a special group such as "/a" shop manager are always relished by the bosses and employees. It is these topics and stories that tell us how to become a good store manager. The following underwear will tell you about the style of our favorite family members who work in peacetime. I hope some of the more confused shopkeeper can learn from experience and grow quickly. < /p >
< p > Story 1: the most "principal" shop manager < /p >
Li Lu, manager of the Jiangxi lingerie franchisee, has a very good management system. This is due to her combination with the store: large area, more service rooms, more service areas, more employees and more customers, and has developed a set of "3344 principles" for management, so employees are nicknamed "the most principled manager" < /p > P.
< p > the first "three" refers to the "three key points": 1, the key positions are checked by key personnel; 2, the key personnel should be present at the critical moment; 3, the key matters are handled by the key people. Many times when dealing with things, the boss does not want to come forward personally and avoid risks. As a manager, when the matter comes out, let the head of the department deal with it first. This is the method of work. It is almost processed. Basically, it can talk about a result and let the boss come forward. < /p >
< p > second "three" refers to the "three links theory": general feeling, ventilation and notification. 1, "common feeling" means that every choice and decision made by the shopkeeper must be reasonable and reasonable, such as the request for leave from employees, or the customer's claim that the money can be avoided. 2, "ventilation" refers to the fact that the shopkeeper should ventilate before he does anything, regardless of size, especially if it can cause employees to guess things. He must open his heart to tell everyone that the staff can have a stable mentality so that the service can go up naturally; and 3, "bulletin" generally refers to the fact that after the event happens, it is known that it needs to be ventilated before, and after that, it is necessary to notify in writing, and it can print out a reward notice or a critical announcement, or a summary of a matter. < /p >
< p > the first "four" refers to "four usual": 1, service aspect, every employee sees the customer, must be warm and friendly, the service should grasp two degrees, attitude and speed; 2, the environment, all customers see must be clean and beautiful; 3, hardware facilities, all the equipment and facilities used by customers must be complete and effective; 4, safety, all shops provide products and simple food, must be safe, can not cause harm to the health of customers. < /p >
< p > second "four" refers to "four comprehending": 1, fully understand the needs of customers. For example, in summer, some customers prefer air-conditioners to colder ones. Some customers only make the air conditioners at 26 degrees. To satisfy customers' requirements, they should do their best to satisfy them; 2, fully understand the customers' faults. When the customer is wrong, but most of them will not admit that the duty of the store staff is to guide customers and educate customers. For example, some customers will chatting loudly in the hall or having a lot of voice on their cell phones. 3, fully understand customer complaints. If we are customers, we may complain more about this situation. 4, we should fully understand the complaints of customers. The same is for empathy, understanding, do not think that the customer is directed at a waiter, or to "pick fault", we should study the psychology of customers from the perspective of customers, and finally give the result of complaints. < /p >
< p > story two: the most skilled table manager is < /p >.
< p > < a > href= > http://sjfzxm.com/news/index_z.asp > > love underwear > /a > the store manager of Hunan brand store is called "king of form" Wang Xinran. She usually read the most, apart from underwear management, consumer psychology and other professional books, that is, her large number of big clip. Those big clips are full of forms, covering all aspects of store management. < /p >
< p > Wang Xinran has his own understanding of the duties of the store manager. She said: "the store manager is a big housekeeper. He has many things to do, including water pipes being blocked, outdoor light boxes are not lighted, and the characters of the door are missing, and so on. And it is undoubtedly the best tool to make clear and clear tables. Now that Wang Xinran has developed a habit, she has not finished with one thing, or is dealing with it, she will record it in detail. "Good memory is worse than bad writing". This is her naive logic. < /p >
"Registration form", "personnel record form", "personnel assessment record form", "employee birthday registration form"; marketing aspects: "promotion schedule for the year", "implementation of promotional activities record form", "outreach schedule", "promotional print list", "promotion product registration form"; management aspects: "health Checklist", "product inventory list", "service quality supervision record form", "customer complaints / management record form", "customer recognition record form", "lost and found list", "card return registration form", "VIP VIP registration form", "VIP VIP return visit registration form", "annual training plan". < p > she made many forms, but they are practical and concise, mainly including human resources: "personnel recruitment". < /p >
< p > when you turn a job, a system, a discipline into a form, it will supervise you to do it. Under her influence, employees have learned to carry notebooks, notepaper and forms, and their work efficiency and enthusiasm have been greatly improved. < /p >
< p > story three: best communication manager, < /p >
< p > here is a quote from Niu Gensheng. "80% of enterprises' contradictions and misunderstandings come from poor communication." The development of an enterprise depends on strategy 20%, and 80% depends on execution. The 80% of execution lies in full communication. The contradiction and misunderstanding of enterprise 80% also come from poor communication. So what can we do to achieve a full communication effect? Lin Lin, a store manager who loves to wear underwear to join the store in Beijing, is called by her employees and friends around her "the most able communication manager in history". She will think of many ways to increase communication channels and effects, reduce the gap between the upper and lower levels, so that information can be shared in the fastest time. < /p >
< p > 1, writing job dispatch list. Before making employees perform a more important job, Lin Lin will write job dispatch lists, talk about the contents of the work clearly, and at what time, and at what time, to what extent, rather than speaking to the employees. A single dispatch of two jobs was sent, and Lin Lin and his staff each kept one. With a written dispatch list, it is possible to ensure that the information is correct and effective, and minimized the error caused by information transmission errors in the work. < /p >
< p > 2, SMS communication. Short message communication is convenient and fast. When the boss is away from the store, Lin Lin sends the store's business situation to the boss in fixed format messages every night. Similarly, when she and her employees are away on business, Lin Lin will also ask for the progress of work in the form of text messages every night. < /p >
< p > 3, carry out communication day. Every month, Lin Lin takes a day to arrange his staff to communicate without barrier. On the same day, Lin Lin and his boss did nothing, just listening to their employees and waiting to solve all the staff's problems. The day of communication can enhance the transparency of enterprises. It is a virtuous circle to open up our minds and make things easier for us to manage. < /p >
< p > 4, organize activities to enhance communication. Through debating, telling stories, birthday parties, annual meetings and other activities, we can reach the information transmission between the company and employees, between employees and employees. < /p >
< p > 5, learn business newspapers and magazines, and write after reading. In addition to the internal publications, Lin also subscribe to many professional newspapers and magazines. Every week, he organizes employees to open reading sessions, reads articles to employees in person, and lets you write articles. Through the enterprise magazine, we can fully understand the company's high-level thinking and the direction of the enterprise. Through industry publications, we can understand the industry's development and the latest trend. < /p >
< p > above all: underwear store managers should do well in products and culture, staff training and management, customer service and marketing, increase turnover and cost control. But the store manager is not a manager who is very bossy, but a leader who takes the lead. So it is not easy to really manage the store manager. Through the story of these shopkeeper, we may find the secret of becoming an excellent shop keeper. < /p >