How To Invite VIP Guests In Clothing Store
When the customer listens to your phone content and indicates the appointment, you should immediately check the customers' consumption habits and physical characteristics, personal preferences, and pick out the styles that are suitable for customers. If you do not do this well, when customers come to the store, you will temporarily pick your clothes, and customers will feel a sense of deception, which will affect her impression of the brand.
1. Reasonable planning and classification invitation
customer
1, choose the VIP with high historical score and customers who consume less new products in the new season.
2, choose VIP integral general, recent consumers.
3, choose a common customer not VIP.
Two, telephone
Reservations
1, the shop assistants are responsible for booking their own registered VIP. They invite 2 people / people every day, and the shops invite 10 VIP. If they can't finish, they invite less than one VIP, and the clerk grows 5 yuan / time.
2, no responsible VIP information, by the store manager or assigned to the clerk, select the old customer less information clerk appointment phone.
3, the appointment must be unified by the shop manager.
Three, telephone
Time of appointment
Morning shift: 11:00-13:00
Afternoon class: 16:00-18:00
Four. Telephone reservation
Standard speech technique
Understanding customer purchase
Dear miss X! Hello! I am XX customer service commissioner XXX of the XX brand. I called you today, mainly because you bought a XXX style XXX product at my counter last week. I don't know how you feel about your dress. Are you speaking at this time convenient?
Tell customers how to wash and maintain products, thank customers for their purchases, and invite guests to come again.
If not, sorry to disturb your precious time.
If you have any problems or difficulties in wearing, you can call us any time. The call is my phone / our store phone.
We look forward to your coming again.
Thank you!
New products to be listed
Dear miss X! Hello! I am XX customer service commissioner XXX of the XX brand. I call you today mainly because there are new products listed on the shop this week. The new product styles and colors are all enjoyed by XX sister. Would you be convenient to speak at the moment? (XX) she likes XXX's color, style and series of products. These new products are listed with your favorite type.
If you have time, we are very honored to invite you to the shop. When XX time is the least guest, let us have the opportunity to provide you with the most warm and thoughtful service.
(if not) it doesn't matter. I'll send you the contact information and service content later.
If you have any questions and needs, please contact me directly. My name is XX. I am always at your service. Goodbye!
Sales promotion activities invite guests to speak
Dear miss X! Hello, I am XX customer service commissioner XXX.
I'm calling you today mainly because of promotional activities this week.
Is it convenient for you to speak at this time? (as for example) miss XX likes products of XX color, style, series and size.
The product of this promotion is exactly the product that you like and suitable for you.
If Miss XX has time, we are honored to invite you to the store, so that we have the opportunity to provide you with the most warm and thoughtful service.
(if not) it doesn't matter. I'll send you the contact information and services later.
If you have any questions or needs, please contact me directly. My name is XX. I am always at your service. Goodbye!
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