Shop Guide Shopping Skills

The first situation is that active questioning causes customers' antipathy.

If the customer approached the counter, he asked, "what do you buy?" the customer not only did not accept the question, but asked the guide: "do not buy it, can't you see it?" both sides are very embarrassed.

The second situation is: because of busy business or being influenced by other objective conditions, sometimes the guide can not actively ask questions to every customer.

The third situation is: some customers only look at goods, shopping guide is not, do not ask is not.

Under these circumstances, we need to find a good time to ask questions.

When customers stop in front of the counter, when customers touch the merchandise or discuss with other customers, when the customer holds the money to the counter, it is a good time for customers to ask customers.

Language must be civilized, courteous, sincere and kind.

Such as: Miss, sir, what do you need?

If the counter shopping guide is sorting out the merchandise, it does not notice the counter coming to the customer. At this time, the customer rushed to the shopping guide and shouted, "Miss, please bring this dress to me."

Shopping guide should immediately put down the finished products, and put aside their clothes and ask, "do you wear or wear others?" this question is euphemistic, from passive reply to active questioning, laying the foundation for the smooth progress of the whole service process.

Be flexible and act according to circumstances.

Shopping guide asks customers not to stare at "Miss, what do you buy?" "Sir, what do you want"?

The content of questioning is flexibly determined by the age, sex and occupation of the customer.

Active questioning can dispel the doubts of customers and quickly understand the purpose of customers, so as to provide the basis for the next service.

Our answer: when customers choose goods and feel the price is too high, there are two ways to answer this question: one is "the price is slightly higher, but the quality is good", and the other is "the quality of this product is good, but the price is slightly higher."

Although the two sentences are reversed only in the order of the time, they give a different impression.

The two statements before and after will make the customer feel that the quality of the product is good, even if the price is high, it is also worth buying.

Answer the customer's enquiry according to the expression of the customer.

This refers to shopping guide while observing customers.

Answer the customer's questions, so as to understand the customers' attitude towards the goods, so as to ascertain their own way of answering.

If the customer asks the guide, "what kind of colors do I wear?" a shopping guide finger says to the customer, "I think the color is very nice. What do you think?" if the customer says, "yes, it is really nice", the shopping guide can continue to be introduced.

If the shopping guide is simple

Take it to the customer. If the customer looks at it, he will frown. If he does not say anything, he should understand that the customer is not satisfied with it. He should show a bright color to the customer, otherwise, he will definitely affect the customer's purchase mood.

Farewell

Saying one or two polite words of farewell to a customer who is leaving the counter is not just a mere gesture of politeness, but rather a rich inner meaning.

A caring farewell.

This kind of farewell is for special customers and careless customers.

For example, the elderly customers are slow in words and deeds, and have a poor memory. When they are sent off, they should use a friendly and caring life language, saying, "Grandpa, please take good steps and go slowly on the road!" this farewell language is very consistent with the psychological requirements of the elderly customers from the choice of words and the use of intonation.

When careless customers choose to buy goods, they should say, "Miss, please pack up the money and get things ready. Goodbye!" so customers will feel that the reminder of the shopping guide is too prompt for gratitude.