Engaging In Telemarketing Is A Discipline.

Because of limited space, I narrowed the problem to the following conclusion: the frustration of telemarketing is high - frequency and frequency are all high.

So we must think of ways to help telemarketing overcome emotional and pressure problems for telemarketing staff. Therefore, I will continue this topic in several electronic newspapers next time, and provide some "telephones salesmen's chicken soup", hoping to give some emotional solutions to hard salesmen who work hard on the front line every day. Of course, I also very much hope that the front-line marketers can spare no time to share their practical experience with me. I will sort out these valuable experiences and share them with all salesmen.

Want to engage in telemarketing, do not need a high degree of education, do not have any experience of great achievements, but "technical conditions" is relatively high. What is the technical condition? It is "expressive ability" and "emotional management ability", because telemarketing calls every day, every day to communicate with people a lot, of course, it will encounter a lot of rejection, so the importance of these two abilities is relatively prominent. Especially when facing rejection, salesperson's emotional management becomes very important, so I often say that engaging in telemarketing is like practicing yourself -- practicing your "emotional management ability", that is, when you can cultivate yourself to face rejection and still have a "heart like water", it is hard for you to fail.

Well, Emotion management Is the ability to be cultivated? If you like, of course you can. For example, when you face rejection, you can think so.

　 The first idea:

Regard "Refusal" as "atonement". Isn't it? Do you always play two roles on your day? When you work, you are a salesman. Turning around and off duty is a salesman. Didn't you refuse many disabled people selling your chewing gum, magnolia flower and love pen? You know, every time you do it. refuse Did they hurt their hearts once again? So next time, when you are rejected, hang up the phone to read "Amitabha", and I have eliminated another "karma".

　　 Second ideas:

Behind every rejection is a portrayal of a person's story and a mood. For example, a prospective customer says, "he has no money to buy your stuff..." do you know that this may be that he has recently scraped together 1 million, bought a small suite that he has long been fond of, and is close to the MRT station, or he has just spent all his savings to marry the bride who ran the love for eight years.

Or he spoke to you in a very impatient tone on the phone, perhaps because he stayed up late last night to catch up on a report and work hard this morning.

None of this has anything to do with you, that is to say, it is not because you are less skilled, or your luck is worse than others. In fact, you just have to face it with your normal mind. And even more actively face it with a "shared customer story" and "feel the customer's mood", so you will be very happy every day. Call up Because, as you know, every phone call is reading a story full of surprises. You said, what job do you have? There is no pressure and no setbacks. If you get through it, you accept it. It's like being a telemarketer. It's like swimming in the inner world of your life every day. Some of it reflects your experience and previews your future. At the same time, what is more valuable is that when you are able to be calm, Congratulations!

As a matter of fact, I am engaged in Telemarketing There will be no rejection or setbacks. You will also encounter many stories that are both warm and touching.