Basic Skills Of Taking Stock Of Customers

We should let customers free to choose products, not mean ignoring customers, regardless of whether or not, the key is that you need to keep an appropriate distance from customers, follow your customers and observe customers.

Once the opportunity is found, attack immediately.

The "three meters principle" means that customers can greet customers, smile and eye contact when they are still three meters away from themselves.

If you do not pay attention to this point and ignore customers, you will lose 3 single business every day. If the average is 300 yuan, you will be one hundred thousand yuan a year.

So I hope that all stores can offer greetings to customers.

Now I find many shopping guides like to use "please take a look" instead of "welcome."

As we all know, this "welcome to see" welcome speech just instilled a "look away" subconscious to customers.

Let's talk about the role of the subconscious mind in human psychology.

In the morning, when you wake up and say to yourself, "I am in a good mood today, I am a happy person.

Then you may be happy all day.

This reflects the role of the unconscious in human beings.

So if you are used to saying "please look at it", please correct your statement immediately.

I think you must have this experience. Sometimes we are there.

When shopping or shopping, we will encounter some overly enthusiastic shopping guides. They will greet you from a distance. When you walk into her counters, he will follow and follow, and start chattering about their clothes.

Therefore, we must avoid "not too enthusiastic".

The best time:

1. When a customer looks at a product (expressing interest)

Two. When customers suddenly stop, they say they see her at first sight.

Three, when a customer looks carefully at a commodity (indicating that there is demand, he wants to buy).

Four. When customers look for labels, labels and prices (indicating interest, want to know brand, price, product composition)

Five, when customers look at the product and look around (expressing help seeking guidance)

Six, when customers ask questions voluntarily (indicating customers need help or introduction)

When the principle is grasped and the timing is right, the next step is how we should approach customers to facilitate pactions.

utilize

Demonstrate the effectiveness of the product and introduce it in a certain language to help customers understand products and products.

The best example is to let customers try them on.

Data show that 68% of the customers will trade after trying.

Regardless of the way to approach customers and introduce products, the guide must pay attention to the following points:

First,

The expression and reaction, look at the color.

Two, be careful in asking questions and avoid personal privacy.

Three, the distance from customers should not be too close or too far away.

The correct distance is about one meter from the inside shoulder, which is also the social distance we usually call.