What Is The Most Important Thing For The Travel Industry, Of Course, Is The Satisfaction Of Business Travelers.

Given the recent events, it is not surprising that the focus of this year's meeting is "duty of care".

The particular concern of the participants is: "sharing economic services can be mine.

Do we provide adequate safety measures to fulfill "care obligations"?

No matter what your opinion about sharing economy, there is no doubt that this is still a gray area. Many companies' travel policies do not provide for this field.

In the "how do you think?" link, most travel managers do not even know whether the company's travel policy involves sharing the field of economic services.

As TMC begins to offer products that share economic services, it is increasingly necessary for the company to formulate policies and explain clearly to employees.

Business travelers usually do not check the company before making a decision.

In case of emergency, it is difficult for travel managers to provide corresponding help.

In order to adapt to these trends, travel managers need to know which services are regulated by the company's travel policies, and update their App and website booking tools before the company's employees make reservations.

Although the tourism industry has made great progress in technology, compared with leisure tourism products, the field of travel is far from technical.

Expedia's CEO Dara Khosrowshahi says:

"I think

There is bound to be an integration because some of the travel management companies are not big enough to support their investment in technology. "

For a travel manager, great investment in technology is of course good news, because there are always businessmen who prefer to use consumer websites.

If a travel manager can provide a more familiar consumer experience website for business travelers, business travelers will be more willing to accept and comply with the company's travel policy.

Can those companies that have the most cost saving and the highest satisfaction of business travelers win the competition?

Over the years, the goal of purchasing departments of many companies is to reduce costs.

However, it is clear that the industry is now trying to strike a balance between reducing costs and improving the satisfaction of business travelers and employees.

The innovation shown in this conference shows that cost saving is still the focus of the company's attention.

The value assessment tool designed by GLP Designation Group is used to quantify the value of managed travel.

TMC Egencia released the Travel Intelligence (Tourism Intelligence) homepage, providing an overview of the customer travel plan.

Obviously, improving employee satisfaction is the focus of every company.

CEO Oscar Munoz of United Airlines said: "the airline industry needs to enhance the experience of business travelers."

TMC said it will improve the consumer experience in mobile App, data science and fulfilling the duty of care.

If the travel industry can really fulfill these commitments, it will be a great blessing to business travelers.

The travel industry is trying to catch up with leisure travel, and we are very pleased at what we saw and heard at this year's GBTA conference.

Tourism will continue to develop to meet the needs of leisure tourists and business travelers.

Although TMC has not yet reached the "perfect" standard, they are also moving towards this goal.