Customer: "I Don't Fit Well." How To Guide Shopping?

Working in a store and facing some questions raised by customers, if we do not think clearly, we will deal with them arbitrarily. It will affect our performance very much.

Answer correctly: the role of clothing consultant, professional knowledge and guidance.

Beautiful woman, standing in my professional view of shopping guide for so long, I think this is a piece.

Whether it is from your skin color, shape, temperament, it is particularly suitable for you.

I know what you mean, sir. Wait a moment. There are several new items that are exactly what you need.

I'll bring it over for you, and you can feel it.

Situation 2, forget it. Don't cover me up. This dress doesn't fit me.

Correct response: good communication, questioning and patience.

Yes, I can understand how you feel.

Although it is very important, but feeling + professional is more important. We have received professional training, and will be responsible for your image and brand image.

Correct response: look at the problem from another angle.

Yes, I can understand how you feel, but it is precisely because.

OK, so there are many talents, but everyone's feeling and temperament are different. The effect of wearing is different.

Correct response: guidance and attitude

Yes, sir, you can see that you are still very concerned about our brand. Thank you.

Our shop has recently come to several new styles that are similar in style but have been improved in detail. Please allow me to introduce it to you. I believe you will like it.

Right answer: emotional sales, trust, pressure

Yes, after all, friends are people you know and trust, but I am very worried that you will not have this one when you come next time. Last time, a customer saw one, and he broke the goods in two days. When he came back, he was sorry for himself.

Situation 6, when the customer clothes are in fact, the size is very suitable, but the customers still feel small.

Correct response: benign communication, obtaining customer's trust, professionalism and guidance.

Mr. Hui, excuse me, do you like to wear baggy clothes at ordinary times? According to the positioning of our brand, the right is the best.

So from a professional point of view, this dress is not only suitable for your temperament and image, but also for your wearing time and occasion.

Situation 7, your style is getting younger and younger. You can't find me.

Correct response: benign exchanges and expanding interests

Thank you for your interest in our brand.

The purpose is to make our customers feel younger and younger when they wear them, but you can rest assured that the positioning of our design is still aimed at your mature and successful man.

Situation 8, customers like a pure cotton dress, asking whether it will fade, shrink or pilling.

Correct response: recognition and praise, weakening problems and shifting topics, professional knowledge, and service.

Mr. Mr Ho, our clothing has been shrunk, finalized and pilling. Our pure cotton clothes have been sold for thousands of pieces. So far, we have to wear and maintain them in the right way.

So far, no problem has been found, so you don't have to worry too much about this problem.

(after the paction, tell the customer the correct wear, wash and maintain knowledge).

Situation 9, old customers are recognized by old customers.

Correct response: identity + interpretation

This is the case. We sold it very well last year, and many customers didn't get it, so this year is specially prepared for them.

Of course, you can take it if you like.

Yes, sir, this one looks the same as last year. In fact, it is an improvement.