Store Manager: Summary And No Solution
The store manager needs to make a summary every day.
Through the implementation of inspection, motivation, service and observation, as well as delegating work feedback, do the daily work summary, find problems and find solutions.
Such as whether the sales situation is up to expectations, whether the personnel condition is up to the sales climate requirement, whether the store environment is up to the standard and so on.
What are the influencing factors? How to correct and avoid them?
Thus the work closed loop is formed, and the problem is summarized here, and the solution is worked out, and the next step is made.
To sum up, there is no solution.
The first thing to do in the morning is to check.
For inventory, health, experience console, POP location, leaflet pages and so on may be moved every day to check the point.
This ensures that every day there is sufficient supply of goods in the store, the product is accurate, the experience is smoother and the environment is clean and bright.
It is diagnosed by examination.
Motivation is a daily project.
For the morning staff's overall status, give corresponding incentives.
For individual mental state, encourage at irregular intervals.
For the previous day's store
Operational data
Give encouragement to hope and encouragement.
For the implementation of some work, appropriate entrust subordinates.
Motivation is not verbal praise or blueprint planning. It is integrated into work, smooth and silent, an encouraging look, a smile of trust, and a guaranteed authorization.
In order to ensure that employees' mental state is positive, so as to infect colleagues, infection.
Customer
。
If you want to run a good customer, you must first manage your staff well.
Prepare for loss with encouragement.
In strict sense, a store manager is not a leader, but a service provider.
The most important thing for a store manager is to give his subordinates resources and technical support.
Let subordinates devote themselves to their work.
Stores such as battlefields, wartime food and grass are the biggest worries for soldiers, and the worries of stores are resource guarantees such as goods and policies.
Technical skills
Support.
Look after the service.
Observation is the skill that store manager must master.
Good observation can help store managers stand at a new height and look at problems.
The store manager gets the immediate reaction of his subordinates through observation, and the overall response of the customers after entering the store. Whether the problems are common or individual, and adjust them in time according to the observation results.
Observation is immediate, which prevents the spread of existing problems and immediate problems.
Observe and accumulate.
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