On The Key Points Of Business Conversation Etiquette

In business, if you dress up to form the first impression of others, clever conversation is one of the shortest ways to stand out in the crowd. It is never too old to learn.

What factors do we need to pay attention to?

Voice size: audible, strong and weak.

Speech speed: moderate and moderate speed, about 100~120 words / minute;

Tone changes: match facial expression, change according to content;

Good at asking questions: open deadlock and silence, be good at inspiring and raising topics.

Wording style: easy to understand, easy to understand, avoid vulgar and bite words.

Humor processing: constructing a humorous artistic conception through language abnormal combination, creating a conversation atmosphere and arousing the other's emotions;

Tactful and implicit: do not refer directly to unpleasant things.

To convey information, through humor, pition, induction and other methods of negation, do not directly say "no";

Listen patiently: be patient, eyes focused; do not interrupt easily, supplement, correct, question each other, respond in time, do not show irritability.

Observing others more frequently, being good at finding others' strengths in conversation, summarizing and improving their own shortcomings, and making progress every day, you will certainly become better and better!

Therefore, before negotiating, the negotiator should investigate and study the psychological state of the other side, consider and choose the methods and attitudes that the other side can easily accept, understand the various factors that may influence the negotiation, such as habits, educational level and life experience, so as to make more preparations and have a definite purpose.

When we talk, we should realize that speaking and listening are mutual and equal. When both parties speak, they should master the time they occupy and not be able to dominate the situation.

When one side of the conversation confirms the other party's point of view in a timely and pertinent manner, the whole atmosphere of conversation becomes active and harmonious. The two sides begin to have a sense of coherence from many differences, and then very close to the psychological distance.

When the other party approves or approves our opinions and opinions, we should communicate with each other in action and language.

This two-way communication is easy for the two sides to get along well with each other, so as to lay a good foundation for reaching a consensus agreement.

Talk naturally and confidently.

Be polite and be polite.

Do not use too much gestures, and be appropriate in speaking distance. Generally, content should not involve unpleasant things.

In the process of negotiation, when the views of the two sides are similar or basically consistent, the negotiator should seize the opportunity quickly and affirm these common points with a good word.

The affirmative and affirmative language often produces unusual positive effects in conversation.

In conversation, speed, intonation and volume have a great influence on the expression of meaning.

In speaking, we should try to speak smoothly and moderately.

Under certain circumstances, we can change the speed of speech to arouse the attention of the other side and enhance the effect of expression.

General questions should be set up in a normal tone to maintain a moderate or moderate volume that allows the other person to hear clearly without causing disgust.