In 2014, The Harbin Consumers Association Accepted And Reported Over 6 Pieces Of Communication Products And Shoes And Clothing For Complaint Hotspots.

13, reporters learned from the Harbin consumers' Association that in 2014, Harbin market supervision bureau and Harbin Consumers Association received 60420 complaints, complaints and reports, an increase of 67% over the same period, which saved consumers 9 million 274 thousand and 700 yuan in economic losses.

Communications products, clothing

Consumer complaints hotspots.

In 2014, Harbin market supervision bureau and Harbin Consumer Association received 54199 consumer consultation, the direct response rate was 100%, 5237 complaints were made, 92.95% of the mediation success rate was reported, 1099 cases were reported, and the closing rate was 92.09%.

From a statistical perspective, communication products,

Consumer complaints, such as shoes and hats, household appliances, household appliances, pportation, food, catering, accommodation, telecommunications, pportation services, professional and technical services, and so on, are the main complaints of most consumers.

Receive 5289 enquiries, complaints and reports on communication products.

The problem is that it infringes the legitimate rights and interests of consumers; the mobile phones advertised in the mobile phone activities are not in conformity with the physical objects; the TV shopping sales phones do not have the function of propaganda.

Acceptance

4779 categories of consultation, complaints and reports.

The problem is that discounted goods are treated as goods without providing after-sale services, and the "three package" responsibility is refused on the grounds of human caused quality problems.

Acceptance of household category consultation, complaints and reports 2887.

The problem is that businesses can not deliver goods in accordance with the agreed time. Three, the products provided by merchants do not conform to the stipulations.

Acceptance of household appliances consulting, complaints and reports 2911.

The problem is that the after-sales service is not in place, resulting in consumer dissatisfaction; merchants refuse to fulfil the "three package" obligation and blame the consumers on the responsibility; there are suspected fraud behaviors such as shoddy and refurbishing machines.

Acceptance of pport category consultation, complaints and reports 2130.

The main problem is that there is a refurbishment and sales behavior in 4S stores. Businesses can not provide relevant materials such as vehicle qualification certificates in time, and businesses will use second-hand automobile parts as new products for consumers, and after sale maintenance prices are not indicated.

Receive 1187 consumer complaints, complaints and reports.

The main problem is that there are quality problems in the contract machines provided by businesses, which affect the normal use of consumers. Businesses have added value-added services to consumers without telling consumers; mobile phones have unreasonable charges and deductions of traffic volume; mobile phone numbers have been sealed without reason.

Accept catering, lodging, consultation, complaint and report 1799.

The main problem is that businesses can not provide catering or accommodation services for consumers online group buying. After the business closes, the stored value card balances of consumers can not continue to be used; restaurants set minimum consumption and meal fee, and do not allow consumers to bring their own drinks.

Receive 1311 consultation, complaints and reports on pportation services.

The main problem is that the logistics companies do not compensate consumers according to the insured value of the contract; there is a repeated charge phenomenon in the logistics companies; the logistics companies can not agree to arrive in accordance with the agreement between the two parties; the charging standard is not clear.

Receive 2913 professional, technical and service consulting, complaints and reports.

The key problem is the decoration service and car wash service. The main problem is that businesses do not provide services for consumers according to the contract; businesses can not properly solve the problems arising from the service; after car washing companies change their legal persons, the stored value cards of consumers can not continue to be used.