Business Is Done By Customers' Casual Look.

What is terminal standardization management? It is not a template to deal with all the terminal problems, which seems to be everywhere. It is standardized management.

Standardization first is the correctness of the flow direction. Otherwise, the more practical technology is, the more practical it is, the farther away from the target. If this thing should not be done, there is no need for so-called coping and language template design, and there is no need to invest in management cost for training.

1. do not give away!

2. this jacket looks very good.

3., wait a minute, you can look at the others.

4. if you really want to, you can make it cheaper.

5. do you sincerely buy clothes and watch play?

6. miss, please stay. Excuse me, miss, I must have said sorry to you just now.

But I really want to serve you well. Can you tell me what kind of clothes you are looking for? Can I make another recommendation for you?

7. miss, please stay.

I'm really sorry, miss, but I must have been introduced just now, so you are not interested in continuing to see it.

But I really want to help you find a suitable figure and temperament for you.

So can you tell me what your real needs are? Let me help you find another suitable dress. Thank you, miss!

(re understanding customer needs and intentions)

8. miss, I think I must have dissatisfied you just now. I see you left without any indication.

I'm sorry, I just entered.

Thank you very much! But I really want to serve you well, so can you give me another chance? I think I can find the right clothes for you!

The solution is to avoid this situation fundamentally.

Terminal sale is based on management and process. As a manager, when terminal problems arise, the way to solve the problem is not any problems, what methods to find, and what kind of language templates to solve. This method is actually a temporary solution, a headache and a headache.

The process, which leads to the introduction of clothes and customers' nothing, is wrong.

Therefore, the first 8 ways to deal with templates are of no value.

The key to solve this problem should be how to prevent the guide from committing this mistake, instead of thinking about how to remedy, pform and solve it after a mistake.

Why is this happening?

Because shopping guide is to introduce clothing, so customers can say nothing, just listen, after listening to no comment, turn around and leave.

If the guide is in the sales process, ask the customer's specific needs first and have a two-way communication with the customers. There are only two choices for the customers: first, they still do not speak; second, communicate with the shopping guide.

The ratio of interaction with customers is much higher than that of shopping guide.

understand

The demand is the most important part of sales, and the current status of terminal is that when customers enter the store, when customers use their eyes to aim at the clothes, the guide usually does not ask the customers' ideas and needs, but keeps talking about every item of clothing and introduces the introduction. It not only introduces clothing, but also introduces the special price. If it finds that the customers do not express their opinions on clothing or special offer, they even recommend the product catalogue.

This fully demonstrates the basic mentality of shopping guide: the most concerned is commodity, not customer.

Clothing accessories say thoroughly, not high-tech products, customers can basically understand and see clearly.

What customers need is not the experts of those products, but the experts who need to "automatically understand" their needs. "Even if I can't understand what I want and need, can I recommend the right products?" so customers can say nothing and turn away.

For more information, please pay attention to the world clothing shoes and hats and Internet cafes.